Learning Experience Designer II

EchoStar•Centennial, CO

10d

About The Position

The Learning Experience Designer II transforms complex business processes into engaging, high-impact learning journeys for customer service agents and leaders. Working with Subject Matter Experts and applying modern instructional strategies, this role equips the workforce with skills and knowledge for operational success and supports measurable improvements in customer experience and employee performance. The position serves as the primary learning experience architect for multiple business units and leads the design and project management of short- and long-term training initiatives. It uses generative AI and large language models to accelerate content development, optimize technical code, draft communications, and prototype instructional frameworks. The designer also scripts and produces lightweight video content, conducts needs analyses, applies adult learning theory, and manages learning assets in Oracle Learning Management System and other digital platforms. Candidates must be willing to participate in at least one in-person interview. Visa sponsorship is not available. Compensation is $63,150 to $90,000 per year, with individual compensation dependent on factors including qualifications, skill level, competencies, and role location.

Requirements

Bachelor’s degree in Education, Instructional Design, Communications, or a related field.
Experience using Adobe Creative Cloud, Articulate 360 Suite, or similar learning creation software.
Familiarity with modern learning management systems, such as Oracle Learning Management System.
Demonstrated experience independently managing multiple instructional projects from conception through evaluation.
Professional expertise in adult learning theory and advanced instructional strategies to support long-term behavioral change.
Advanced proficiency in digital learning creation software, including Adobe Creative Cloud and Articulate 360.
Strategic project management skills and ability to lead multi-phase curriculum development from conception through evaluation.
Expert technical writing and content design skills to communicate complex operational procedures to diverse audiences.
Ability to use generative AI for content prototyping, data-driven personalization, and instructional efficiency.
Experience designing and managing enterprise-wide learning programs that influence customer satisfaction and employee performance metrics.
Willingness to participate in at least one in-person interview.

Responsibilities

Serve as the primary learning experience architect for multiple business units, ensuring training and communications are accurate and timely.
Lead end-to-end design and project management of long- and short-term training initiatives, including computer-based training and interactive Rise/Storyline modules.
Use generative AI platforms and large language models to accelerate content development, optimize HTML/CSS, draft communications, and prototype instructional frameworks.
Keep current with emerging AI workflows to improve the speed and quality of field enablement materials.
Script and produce lightweight video content, including AI-generated avatars, screen captures, and quick-cut updates.
Conduct needs analyses and apply adult learning theories to create engaging training with opportunities for real-world practice.
Upload and manage learning assets in Oracle Learning Management System and other digital platforms.
Stay current with learning technologies, especially advanced AI applications for scaling personalized content creation.