IT Learning Experience Designer

Holland & Knight•Tampa, FL

About The Position

The IT Learning Experience Designer owns the end-to-end lifecycle of technology learning solutions, from needs analysis and experience design through development, delivery coordination, Learning Management System administration, and evaluation. The role collaborates with leaders, project owners, subject matter experts, trainers, and learners to create engaging, relevant, and measurable learning experiences across classroom, virtual, mobile, and eLearning formats that support business objectives and strengthen employee capabilities. The position manages and maintains the Learning Management System, coordinates training delivery, and partners with department leaders and subject matter experts to curate, maintain, and retire learning content. It defines learning objectives, advises trainers and presenters, evaluates learning effectiveness, establishes standards for learning design and measurement, and keeps current on legal technology, adult learning practices, instructional design trends, platforms, and emerging tools. The role manages multiple initiatives and stakeholder expectations from intake through evaluation and is expected to maintain a regular and predictable work schedule and give full attention to work activities during business hours, unless otherwise approved or required by law.

Requirements

Bachelor’s degree in instructional design, education, information technology, learning and development, or a related field, or an equivalent combination of education and relevant experience.
Five to seven years of experience spanning instructional design, learning technology, program coordination, and LMS administration in a corporate or consulting environment.
Proven experience administering or managing a Learning Management System and working with SCORM-based content.
Strong understanding of adult learning principles, instructional design methodologies, learning evaluation, and accessibility practices.
Advanced knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
Strong consulting, needs analysis, instructional design, writing, visual design, multimedia development, and technical critical thinking skills.
Excellent project management and organizational skills, including managing competing priorities, schedules, resources, and deadlines.
Exceptional written and verbal communication, interpersonal, collaboration, and stakeholder management skills.
Ability to translate complex technology concepts into clear, practical, and engaging learning experiences.
Ability to analyze learning data and use findings to improve programs and demonstrate results.
Ability to work independently and collaboratively in a dynamic environment.
Knowledge of or ability to learn Microsoft Office Suite or Microsoft 365.
Ability to sit or stand for extended periods of time.
Moderate or advanced keyboard usage.

Nice To Haves

Law firm or legal industry experience and knowledge of legal technology training requirements is strongly preferred.
Familiarity with ServiceNow is preferred.
eLearning instructional design or learning technology certification is a plus.
Experience with authoring, multimedia, and virtual delivery tools such as Articulate 360, Camtasia, Zoom, or comparable platforms.

Responsibilities

Consult with leaders, project owners, subject matter experts, and learners to identify performance needs and translate them into targeted learning solutions.
Design, develop, and implement classroom, virtual, mobile, and eLearning experiences that support mastery, retention, engagement, and business outcomes.
Create storyboards, scripts, scenarios, interactive modules, short videos, quick reference guides, user communications, templates, and other performance support materials.
Manage and maintain the Learning Management System, including course content, assignments, learner records, completion information, and the overall user experience.
Coordinate training schedules, facilitators, participants, communications, and resources to support effective delivery and minimize disruption to business operations.
Partner with department leaders and subject matter experts to curate, maintain, and retire learning content based on business and technology needs.
Define learning objectives and advise trainers and presenters on instructional methods, learner engagement, and effective virtual and classroom delivery.
Monitor and evaluate learning effectiveness using participation, completion, feedback, assessment, and performance data; recommend and implement improvements.
Establish and maintain standards for instructional design, content development, delivery methods, accessibility, LMS administration, and learning measurement.
Stay current on legal technology, adult learning practices, instructional design trends, learning platforms, and emerging tools; advise management on potential adoption.
Manage multiple learning initiatives, priorities, schedules, and stakeholder expectations from intake through evaluation.
Maintain a regular and predictable work schedule and full attention to and engagement in work activities during business hours, unless otherwise approved or required by applicable law.
Perform special projects and duties as assigned.

Benefits

Comprehensive medical plans, including PPO and HDHP options, with coverage for domestic partners.
Dental insurance, including coverage for domestic partners.
Vision insurance, including coverage for domestic partners.
Life and AD&D insurance.
Short- and long-term disability insurance.
Tax-advantaged accounts for health care expenses, including FSAs and HSAs.
Dependent care FSAs.
Health advocacy services.
Behavioral health and counseling resources for all family members.
401(k).
Profit sharing.
Backup dependent care.
Senior care planning support.
Resources for individuals with developmental disabilities and their caregivers.
Paid holidays and other paid time off, including paid leave for new parents.