Learning And Development Manager Jobs

About The Position

Requirements

• Bachelor’s degree required; advanced degree preferred
• 5-7 years experience, inclusive of 3+ years in Learning & Development, and 2+ yrs in Sales Enablement, Customer Experience, or related field
• Experience supporting multiple functions (e.g., Sales, Customer Service, Operations, Corporate teams)
• Strong facilitation, instructional design, and program management skills
• Experience leveraging technology and AI in learning environments
• Demonstrated ability to influence stakeholders across all levels of the organization
• Strong interpersonal and influencing skills across a matrixed organization
• Ability to manage without authority and drive alignment across diverse stakeholders
• Excellent planning, organization, and prioritization skills
• Strong presentation and facilitation skills (virtual and in-person)
• Critical thinking and problem-solving orientation
• Ability to work independently while collaborating effectively across teams

Nice To Haves

• Experience in healthcare, medical device, or highly regulated industries
• Background in customer service, inside sales, or commercial roles
• Experience implementing or facilitating CliftonStrengths and/or DiSC programs
• Proven success driving platform adoption and digital transformation initiatives

Responsibilities

• Design and implement enterprise-wide learning strategies aligned with business priorities and organizational capability needs
• Build scalable learning ecosystems that support commercial, customer service, operational, and leadership excellence
• Establish learning governance and structured learning pathways across functions
• Drive a culture of continuous learning supported by measurable business impact and performance data
• Create and execute needs analysis and gap assessment to anticipate and solve for historical, current, and future business needs based on quantitative and qualitative stakeholder feedback
• Develop and deliver programs focused on consultative selling and value-based conversations, strategic account management, inside sales effectiveness, and customer service excellence
• Align training to improve end-to-end customer journey performance across field sales, inside sales, and service teams
• Build and deliver training to increase adoption and proficiency in core business platforms, including CRM systems, data visualization and reporting tools, and sales enablement and customer engagement tools
• Partner with business and IT teams to embed learning into system workflows and drive digital fluency across the organization
• Integrate CliftonStrengths (Gallup StrengthsFinder) and DiSC frameworks
• Enable leaders and managers to apply behavioral insights to improve communication, collaboration, and performance
• Build comprehensive onboarding programs across roles, including Sales, Inside Sales, Customer Service, and corporate functions
• Develop ongoing upskilling and reskilling programs to support the enterprise
• Create role-based learning journeys tailored to specific functions and levels
• Leverage microlearning platforms to drive reinforcement and learning in the flow of work
• Design blended learning experiences including live (in-person/virtual), on-demand, and asynchronous content
• Continuously evaluate and implement emerging learning technologies and methodologies
• Partner with Sales, Customer Service, Marketing, HR, Operations, and Enterprise Leadership to identify skill gaps and performance opportunities
• Act as a consultative partner to business leaders to align learning solutions with strategic goals
• Support enterprise initiatives such as transformation, system implementations, and organizational change efforts
• Establish learning objectives and define success metrics aligned to business KPIs
• Track and report on learning effectiveness, adoption, and impact on performance outcomes
• Use data insights to continuously optimize programs and demonstrate ROI

Benefits

• outstanding total compensation plan
• great compensation package
• medical coverage
• 401(k)
• parental leave
• fertility benefits
• paid time off for vacation, personal, sick and holidays
• multiple other perks and benefits