Manager of Learning and Development
About The Position
MyPoint Credit Union is seeking an experienced learning leader to shape learning across the organization. The Manager of Learning, Development & Performance leads enterprise learning programs for member-facing and back-office employees, translating business needs into practical, engaging learning experiences. The role partners with organizational leaders and Subject Matter Experts (SMEs) to ensure employees develop systems knowledge, product expertise, process proficiency, and consultative sales and service skills. The manager develops and leads a multi-year learning and development strategy aligned with organizational goals; designs and maintains programs and curriculum; oversees monthly compliance training; and builds learning pathways for career development, succession planning, and organizational performance. The role establishes a consultative sales and service framework, identifies performance and development gaps with department leaders, facilitates learning across classroom, virtual, and field-based settings, evaluates program effectiveness, and leads the Learning, Development & Performance Specialist. The position is in the Retail Banking department, is full-time and exempt, and reports to the VP, Retail Operations. It supervises the Learning, Development & Performance Specialist.
Requirements
- 7+ years of experience in training, learning and development, retail banking, credit unions, or a related environment.
- 5+ years of experience leading training programs and instructional design initiatives.
- Demonstrated knowledge of instructional design and adult learning principles.
- Experience developing curriculum, training materials, procedures, and learning pathways.
- Experience facilitating classroom, virtual, and field-based training.
- Strong communication, facilitation, project management, relationship-building, and organizational skills.
- Ability to partner effectively with leaders, employees, and SMEs across multiple business functions.
Nice To Haves
- Bachelor's degree in business, Education, Organizational Development, Human Resources, or a related field (preferred).
- Certified Professional in Talent Development (CPTD).
- Credit Union Development Educator (CUDE).
- Financial services or credit union leadership experience.
- Experience leading enterprise-wide learning and development initiatives.
Responsibilities
- Develop and lead a multi-year learning and development strategy aligned with MyPoint's organizational goals.
- Design, develop, and maintain learning programs for employees across departments and positions.
- Create curriculum covering systems, products, operating procedures, service expectations, and employee development.
- Lead instructional design efforts using adult learning principles and effective learning methodologies.
- Oversee the organization's monthly compliance training calendar and completion requirements.
- Develop learning pathways that support career development, succession planning, and organizational performance.
- Establish a consultative sales and service framework focused on discovery, empathy, relationship building, and identifying member needs.
- Partner with department leaders to identify performance and development gaps and create appropriate training and coaching solutions.
- Build and maintain a network of Subject Matter Experts to support curriculum development and training delivery.
- Facilitate engaging classroom, virtual, and field-based learning experiences.
- Evaluate training effectiveness and continuously improve programs based on business needs, feedback, and performance outcomes.
- Lead, coach, and develop the Learning, Development & Performance Specialist.
- Support additional organizational initiatives and projects where learning and development expertise is needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
