Director of Learning and Development

LoanPro•Farmington, UT

About The Position

The Director of Learning and Development, also described in the posting as Director of Capability Development & Enterprise Enablement, leads the design, execution, and governance of a unified, enterprise-wide learning architecture for employees, embedded partners, and commercial customers. The role translates corporate outcomes into a repeatable capability system that connects role performance, technical mastery, hands-on sandbox practice, and project-based certification. The director will establish LoanPro’s shared enterprise learning foundation, deploy the Embedded Partner Academy, and operationalize synchronous partner delivery. The position applies learning science, optimizes TalentLMS, coordinates learning across technical roles and partner ecosystems, and scales customer education to support platform autonomy, partner self-sufficiency, and training revenue. Direct reports will work with Product, Technology, and Marketing to maintain and enhance Help and API Documentation as product features and training evolve. The role also develops employee career paths and certification, customer-facing certification and training, and enablement for embedded distribution partners. It includes hands-on workshops, fee-based customer education, LMS administration, capability reporting, project governance, and developing deep knowledge of LoanPro’s software and customer needs. Other duties may change with or without notice.

Requirements

Advanced degree (Master’s or Ph.D. preferred) or equivalent experience in Learning Design and Technology or Instructional Design.
Demonstrated expertise configuring and managing enterprise LMS platforms, including branch governance, custom learning paths, badging, and recertifications.
Proven ability to monetize training offerings, design fee-based academy programs, articulate ROI, and partner with Sales and CX leadership.
Demonstrated capability managing phased implementations, structured review gates, SME matrix management, and change-control processes.
Excellent oral and written communication skills, including group presentation facilitation and consulting skills.
Ability to assess needs, influence, collaborate, deliver, and partner at the most senior organizational levels.
Ability to build collaborative, trustworthy relationships across functions and geographies.
Strategic, enterprise-wide, and systems-thinking capabilities.
Good analytical and deductive reasoning skills.
Thoughtful leadership and strong management capabilities, including the ability to influence at all organizational levels, including senior executives.
Ability to consult with colleagues to identify issues, determine potential solutions, and analyze impacts on the broader organization.
Ability to build relationships across a range of styles and cultures and form networks within and outside the company.
Ability to use core technology to report information, analyze data, and develop analytical models.
Proficiency in G-suite applications and industry-specific analysis software.
Basic understanding of the industry and ability to become a subject matter expert on the job.
Ability to work in a fast-paced team environment with a proactive rather than reactive mindset.
Innovation and problem-solving skills, including the ability to develop and propose equipment-based solutions for clients.

Nice To Haves

Experience with CRM, SaaS platforms, or FinTech solutions is highly desirable.
A Master’s or Ph.D. degree in Learning Design and Technology or Instructional Design is preferred.

Responsibilities

Design, execute, and govern an enterprise-wide strategic learning architecture spanning employees, embedded partners, and commercial customers.
Translate corporate outcomes into a repeatable capability system connecting role performance, technical mastery, sandbox practice, and project-based certification.
Establish LoanPro’s shared enterprise learning foundation, deploy the Embedded Partner Academy, and operationalize synchronous partner delivery.
Lead employee career path and certification programs.
Develop LoanPro client-facing certification programs and ongoing training enablement.
Enable embedded distribution partners to deploy, configure, and support sub-accounts independently.
Facilitate and govern hands-on workshops covering architectural co-design, SOW scoping, sandbox configuration, migration/ETL, lifecycle simulation, and Quality Assurance/Control.
Develop fee-based customer training for servicing, collections, and technical administration teams to increase self-sufficiency and reduce support ticket volume.
Administer TalentLMS, configuring branches, groups, learning paths, badges, automated recertifications, and white-label access controls.
Track, analyze, and present capability KPIs, including time to autonomy, Capstone pass rates, ticket friction, certification completions, and partner self-sufficiency, in QBRs.
Enforce project governance across Align, Discover, Architect, Develop, Enable, and Measure stages using SME review gates and structured change control.
Develop deep knowledge of LoanPro’s software, its functions, customer needs, and how customers use the product.
Lead cross-functional alignment across technical roles and partner ecosystems.
Oversee team members who work with Product, Technology, and Marketing to maintain and enhance Help and API Documentation as features and training are released.
Perform other duties as prescribed; responsibilities and activities may change without notice.