Learning and Development Manager
About The Position
The Learning and Development Manager leads learning, development, and talent strategy across TJX Distribution Services’ nationwide distribution network. This highly visible role combines strategic program design with operational execution to support business goals, operational excellence, leadership development, and associate growth. The manager partners with Distribution Center leadership and teams across Distribution Services, Home Office Learning & Development, Industrial Engineering, MarMaxx, and Digital. The role leads and develops a U.S.-based team of Training Managers, Training Specialists, and Supervisors; oversees development and delivery of leadership, operational, technical, and professional skills programs; and serves as Program Lead for the Distribution Services Internship Program. The manager coordinates training initiatives across multiple locations, evaluates training effectiveness and business impact, advises leaders on development outcomes, and drives continuous improvement. The position is based at the HomeGoods Distribution Center in Jefferson, at 125 Logistics Center Parkway.
Requirements
- Bachelor's degree or an equivalent combination of education and experience.
- At least 5 years of experience in a supervisory role.
- At least 2 years of management experience leading teams.
- At least 2 years of experience facilitating training programs and applying adult learning techniques.
- Strong leadership and people management skills.
- Exceptional verbal, written, and presentation skills.
- Demonstrated ability to influence and collaborate across multiple levels of an organization.
- Strong planning, organization, and project management capabilities.
- Proficiency with Microsoft Office 365 and other business technologies.
Nice To Haves
- Experience supporting distribution, logistics, supply chain, manufacturing, or large-scale operations environments.
- Knowledge of adult learning principles, instructional design, training evaluation, and leadership development practices.
- Experience managing multi-site or network-wide training initiatives.
- Proven success leading complex projects and cross-functional partnerships.
Responsibilities
- Develop and execute network-wide learning and development strategies aligned with Distribution Services business objectives.
- Partner with Distribution Center leadership teams to identify training needs across all organizational levels.
- Collaborate with Home Office Learning & Development, MarMaxx, Digital, Industrial Engineering, and other business partners to design and implement learning solutions.
- Support development and deployment of leadership development, technical, operational, and professional skills training programs.
- Lead and develop a U.S.-based team of Training Managers, Training Specialists, and Supervisors.
- Coach, guide, and manage the performance of direct reports.
- Drive talent development, succession planning, and team effectiveness within the training organization.
- Support hiring, onboarding, performance management, and employee relations activities for the training team.
- Design, prioritize, schedule, and implement leadership, operational, technical, and professional development programs.
- Serve as Program Lead for the Distribution Services Internship Program.
- Coordinate logistics and execution of large-scale training initiatives across multiple locations.
- Ensure compliance with Learning & Development curriculum standards and organizational learning objectives.
- Partner with Learning & Development teams on curriculum planning, quarterly scheduling, and program deployment.
- Develop assessment and evaluation processes to measure training effectiveness and business impact.
- Provide insights and recommendations to Distribution Center leadership regarding associate development and training outcomes.
- Partner with Distribution Services senior leadership to identify and implement development tools and resources.
- Lead and support network-wide training-related projects and initiatives.
- Serve as Co-Sponsor of the Network Shrink Committee.
- Drive continuous improvement using feedback, performance metrics, and operational needs.
Benefits
- Associate discount
- 401(k) match
- Medical, dental, and vision benefits
- Health Savings Account (HSA)
- Health care Flexible Spending Account (FSA)
- Life insurance
- Short- and long-term disability
- Paid holidays, vacation, sick leave, bereavement leave, and parental leave
- Employee Assistance Program (EAP)
- Incentive programs
- Auto and home insurance discounts
- Scholarship program
- Adoption and surrogacy assistance
- Smoking cessation support
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- Annual incentive eligibility
- Long-term incentives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
