Senior Manager, Learning and Development - CVS Media Exchange (CMX)

CVS Health•Woonsocket, NY

2d•Hybrid

About The Position

The Senior Manager, Learning and Development will lead the development and implementation of a learning and development strategy that supports colleague growth across CVS Media Exchange (CMX), with a focus on capability building, go-to-market readiness, and onboarding. The role is part of the Transformation team in CMX Marketing and is an individual-contributor position. It supports CMX-wide onboarding and development across functions while leading selected training initiatives for seller-facing teams. The position partners with Sales leadership, Sales Enablement, Product, Marketing, Client Success, and other stakeholders to align learning priorities with business needs. It also leads programs that help colleagues understand CMX’s strategy, value proposition, and relationship to CVS Health and the broader industry ecosystem. Success requires cross-functional partnership, comfort working in a matrixed environment, and the ability to balance strategic thinking with hands-on execution. This is a hybrid role requiring work at a corporate hub at least two days per week. The listed hubs are Woonsocket, Rhode Island; Wellesley, Massachusetts; New York, New York; and Chicago, Illinois.

Requirements

At least 7 years of learning and development experience, with the ability to translate business strategies and priorities into scalable learning solutions.
At least 5 years of experience designing, developing, and implementing learning programs, curriculum, and learning technologies that drive measurable business impact, especially for sales teams.
At least 3 years collaborating with business leaders, subject matter experts, and stakeholders to drive organizational learning initiatives.
At least 2 years of experience in retail media, retail, brand, agency, digital marketing, or ad tech.
Bachelor’s degree in Education, Learning and Development, Organizational Development, Psychology, Business, Communications, Human Resources, or a related field, or equivalent (high school diploma and 4 years of experience).
Ability to work at a listed corporate hub at least 2 days per week.

Nice To Haves

Experience creating learning and development roadmaps and strategic plans and translating them into operational objectives and programs.
Expertise designing and delivering educational programs across a variety of topics using well-matched methods, especially for sales teams.
Strong understanding of instructional design principles and familiarity with e-learning authoring tools such as Articulate.
Familiarity with Learning Management Systems (LMS), such as Saba Cloud.
Excellent public speaking, presentation, and facilitation skills.
Strong collaboration, relationship-building, and stakeholder management skills.
Ability to operate effectively in a demanding, fast-paced environment and adapt plans as business needs evolve.
Ability to get things done through formal channels and through relationships with colleagues across the organization.
Experience building learning and onboarding approaches that support colleague readiness and long-term capability building.
Ability to seek broader perspectives and gather information to understand business issues, priorities, and organizational culture across stakeholder groups.

Responsibilities

Develop and maintain role-based learning paths and capability-building programs aligned with CMX priorities, competencies, and business needs, including product, platform, process, and role-specific training.
Lead the design and continuous improvement of a CMX-wide onboarding experience that builds new colleagues’ core business, functional, and cultural understanding.
Design and deliver targeted learning programs for sales teams with Sales leadership and Sales Enablement, including certification programs that strengthen seller readiness, knowledge, and capability.
Lead and refine the CMX learning operating model, including intake, prioritization, tiers of support, service expectations, and delivery planning.
Partner with CMX leaders and stakeholders to identify learning needs, prioritize work, and translate evolving business priorities into practical learning plans and training experiences.
Lead signature CMX learning programs, including the 101 series and OneHeart sessions, to strengthen colleagues’ understanding of CMX, its role within CVS Health, and its broader market context.
Lead the learning and content strategy for the annual CMX kickoff experience in partnership with cross-functional stakeholders.
Create and maintain learning assets such as facilitator guides, learner materials, playbooks, quick-reference tools, and self-serve resources.
Support people leaders with tools and guidance to reinforce learning, encourage on-the-job application, and identify ongoing development needs.
Measure training effectiveness through learner feedback, readiness signals, adoption, and evidence of improved confidence and on-the-job application.
Partner across the enterprise to leverage existing resources, reduce duplication, and create high-quality learning experiences that reflect how CMX operates within CVS Health.