Senior Manager, Learning and Development

Royal Caribbean Cruises Ltd•Miami, FL

3d•Onsite

About The Position

Royal Caribbean Group’s Human Resources Team is hiring a full-time Senior Manager, Learning and Development (Leadership Programs & Facilitation). Based onsite in Miami, Florida, the role reports to the Senior Director, Learning and Development. The position leads a team of Senior Analysts and manages enterprise facilitation, coaching, and assessment practices, translating established strategy, standards, governance, and priorities into scalable practices, tools, facilitator capability, and consistent execution across global populations. The role leads the enterprise facilitation cadre and oversees intake, prioritization, and delivery of coaching, assessment, team effectiveness, and bespoke development solutions. In partnership with Associate Principals, it supports diagnosis, design, coordination, delivery, evaluation, and sustainment of complex engagements, with Associate Principals providing regional advisory and market context where applicable. Applicants must be legally authorized to work where the position is based; immigration or work-visa sponsorship is not available now or in the future.

Requirements

Bachelor’s degree in Human Resources, Organizational Development, Adult Learning, Business Administration, or a related field.
At least seven years of experience in leadership development, organizational development, coaching, assessments, or related disciplines within a complex, matrixed organization.
Experience leading and developing people, managing a portfolio of work, and allocating resources across competing priorities.
Experience managing enterprise program delivery and translating established strategies, standards, and governance into scalable processes and consistent execution.
Experience leading or overseeing end-to-end diagnosis, design, delivery, and evaluation of bespoke leadership and team effectiveness solutions.
Advanced facilitation capability in in-person, virtual, and hybrid settings, including senior-level leadership programs, team interventions, and train-the-trainer experiences.
Strong consulting, stakeholder, portfolio, and resource management skills, with the ability to balance enterprise consistency with regional and business relevance.
Sound judgment and discretion in handling confidential information.
Ability and willingness to travel and work across time zones periodically.
Legally authorized to work in the location where the position is based; the position is not eligible for immigration or work-visa sponsorship now or in the future.

Nice To Haves

Advanced degree or relevant professional experience.

Responsibilities

Lead, coach, and develop direct reports, setting priorities, performance expectations, development plans, and accountability.
Build team capability in consultation, facilitation, coaching and assessment operations, stakeholder partnership, solution coordination, measurement, and delivery.
Manage portfolio intake, scoping, prioritization, and resource allocation across facilitation, coaching, assessment, team effectiveness, and bespoke development requests.
Evaluate requests based on business need, outcomes, strategic alignment, complexity, risk, readiness, capacity, and stakeholder expectations.
Track demand, commitments, dependencies, risks, resource requirements, facilitator availability, and capacity constraints; escalate complex or high-visibility needs to the Senior Director with context and recommendations.
Foster a collaborative, accountable team culture focused on quality, responsiveness, discretion, partnership, and continuous improvement.
Manage enterprise facilitation, coaching, and assessment practices within established strategy, standards, governance, and priorities.
Translate enterprise direction into processes, tools, service expectations, readiness requirements, and operating routines for global and headquarters populations.
Lead the enterprise facilitation cadre, including facilitator selection, onboarding, readiness, deployment, observation, feedback, development, calibration, and ongoing upskilling.
Design and deliver train-the-trainer experiences, practice sessions, and facilitator development forums.
Track facilitator skills, certifications, experience, availability, development needs, and deployment requirements for assignments and capacity planning.
Manage coaching and assessment intake, participant matching, administration, vendor coordination, participant experience, progress monitoring, follow-up, and issue resolution.
Ensure coaching and assessments meet enterprise standards, certification requirements, confidentiality expectations, and participant needs.
Monitor practice quality, access, utilization, participant experience, stakeholder satisfaction, vendor performance, and delivery effectiveness; recommend enhancements based on observations, feedback, regional insights, business needs, and outcomes.
Partner with Procurement and Finance on budget tracking, contracting support, invoice processing, vendor compliance, and service quality.
Lead or oversee diagnosis, design, coordination, delivery, and evaluation of team effectiveness and bespoke leadership solutions for prioritized business needs.
Conduct or guide discovery and needs analysis to clarify business outcomes, capability gaps, audience context, risks, constraints, and success measures.
Recommend solution pathways, potentially including facilitated learning, team effectiveness interventions, coaching, assessments, leadership working sessions, or blended approaches.
Guide development of engagement plans, facilitator guides, participant resources, communications, reinforcement tools, evaluation approaches, and follow-through activities.
Partner with peers on complex or region-specific engagements involving regional advisory, solution design, facilitation, implementation, and follow-through.
Apply enterprise standards consistently while allowing appropriate adaptation to audience, culture, operating environment, modality, and business context.
Oversee handoffs across discovery, design, facilitation, logistics, measurement, reinforcement, and sustainment.
Personally facilitate or co-facilitate selected complex or high-priority leadership workshops, team effectiveness sessions, strategy discussions, assessment debriefs, and bespoke interventions.
Define practical success measures for assigned practices, programs, and engagements in alignment with enterprise standards and intended business outcomes.
Monitor delivery quality through facilitator observations, participant feedback, stakeholder input, utilization data, evaluation results, and available outcome measures.
Analyze coaching and assessment themes, facilitation insights, delivery patterns, risks, and emerging needs to identify improvements.
Prepare portfolio updates, practice insights, risk summaries, impact reports, and recommendations for the Senior Director, Talent leadership, and business stakeholders.
Translate delivery insights into recommendations for enterprise standards, facilitator development, coaching and assessment practices, future design, and capability-building priorities.
Perform other duties as required; additional job-related duties may be assigned by a supervisor or management.