Learning and Development Manager

Guitar Center • Westlake Village, CA

4d • Hybrid

About The Position

The Learning and Development Manager designs and delivers learning solutions that build employees’ skills, knowledge, and behaviors to support performance, growth, and the company’s strategic priorities. The role partners with business leaders, HR, cross-functional stakeholders, and subject matter experts to identify performance gaps and development opportunities, create scalable solutions, and measure impact on business outcomes. It combines learning design, facilitation, learning operations, and performance consulting to deliver practical solutions with measurable business impact.

The manager identifies skill gaps and performance challenges; translates business needs into learning solutions; advises leaders on learning, coaching, and change interventions; and evaluates innovative approaches, including AI-enabled technologies. The role designs and improves enterprise learning across instructor-led, virtual, self-paced, social, and experiential formats, and creates learning materials and performance support resources using adult learning theory, instructional design, learning science, and behavioral change principles.

The position facilitates leadership, manager, onboarding, and enterprise training; prepares leaders to deliver learning through train-the-trainer programs; and supports enterprise initiatives and organizational change. It also leads learning project management and operations, including scheduling, coordination, communications, LMS delivery, budgets, stakeholder management, curriculum and certification maintenance, governance, and continuous improvement using participant feedback, engagement data, LMS insights, and learning metrics.

The role is hybrid, with on-site work Tuesday through Thursday and work from home Monday and Friday.

Responsibilities

• Identify skill gaps, performance challenges, and development priorities.
• Translate business needs into scalable learning and development solutions that improve performance.
• Consult with leaders on appropriate learning, coaching, and change interventions.
• Evaluate and recommend innovative learning approaches and AI-enabled technologies to improve learner engagement and operational efficiency.
• Align learning initiatives with organizational priorities and measurable business outcomes.
• Design, develop, implement, and continuously improve enterprise learning experiences across instructor-led, virtual, self-paced, social, and experiential modalities.
• Create facilitator guides, participant materials, digital learning, videos, toolkits, performance support resources, and job aids.
• Apply adult learning theory, instructional design methodologies, learning science, and behavioral change principles to maximize engagement and retention.
• Design learning that is scalable, accessible, and reinforces desired workplace behaviors.
• Use AI tools to accelerate content development and improve learner experiences.
• Facilitate leadership programs, manager training, onboarding, and enterprise learning programs.
• Design and facilitate train-the-trainer programs to prepare leaders to deliver and reinforce learning.
• Facilitate enterprise initiatives and organizational change efforts.
• Guide and execute operational and administrative responsibilities supporting end-to-end learning and development initiatives, including scheduling, coordination, communications, LMS delivery, and maintenance of learning materials and resources.
• Use organizational priorities, participant and stakeholder feedback, employee engagement data, LMS insights, and learning metrics to improve learning efforts and propose programs and resources.
• Manage enterprise learning projects from planning through execution, including timelines, budgets, stakeholders, and communications.
• Maintain learning curricula, certification pathways, and governance standards.
• Partner with LMS administrators to optimize learning assignments, reporting, and learner experience.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Mental health support
• Paid sick time
• Paid holidays
• Paid vacation time
• Employee discount program
• Tuition reimbursement options
• Gig leave for employee musicians
• Eligibility to participate in the company bonus program based on company performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed