Learning and Development Manager

DSV • Morrow, GA

3d • $97,440 - $121,800 • Hybrid

About The Position

The Learning and Development Manager serves as a strategic technical partner within the Quality department, responsible for evolving the company’s digital learning ecosystem. The role manages the end-to-end lifecycle of technical training, from Learning Management System (LMS) architecture and development to creating interactive instructional content.

A key priority is modernizing hundreds of Standard Work Instructions by turning static documents into engaging multimedia learning modules intended to reduce human error and improve accuracy and employee retention. The manager also serves as a regional consultant to site leadership, providing technical training, data insights, and system support to support organizational growth while maintaining audit and compliance standards.

This is a hybrid role with an expectation to travel. It may be based in Lake City, Georgia; Chantilly, Virginia; Denver, Colorado; or Goodyear, Arizona. Work is primarily performed in an office during daytime working hours. The noise level is usually quiet in office settings and moderate in other situations.

Requirements

• Minimum bachelor of science degree in Instructional Design, Computer Science, Education, or Quality Systems.
• Advanced knowledge of LMS architecture, video creation and editing, and Google Workspace tools.
• Excellent communication, grammar, and writing skills, including the ability to explain difficult concepts clearly.
• Ability to communicate with audiences ranging from executive leadership to site-level associates.
• Ability to manage multiple content projects simultaneously and prioritize based on rapid site growth.
• Understanding of document control, high-tech environments, and rapid content deployment.
• Knowledge of adult learning principles, technical writing, micro-learning development, project management, and data analysis.
• Attention to detail, a growth and improvement mindset, and cross-functional collaboration skills.
• Must wear composite-toed boots and hearing protection; must be able to travel by car or plane and frequently use a computer keyboard and monitor.

Nice To Haves

• Experience using Gemini or Notebook LM to assist in rapid content development.
• Instructional Design certification.
• Warehouse experience.

Responsibilities

• Contribute to interactive content, training videos, and gamification modules that turn read-only instructions into engaging learning experiences.
• Manage daily LMS maintenance, troubleshoot user issues, and implement the technical roadmap for LMS phase development.
• Serve as a technical point of contact for sites, train site leadership on LMS management, and communicate available metrics.
• Coordinate with the Quality team and Document Control to manage updates, edits, and sustainability requirements for hundreds of work instructions.
• Audit training records and system data to ensure compliance with regional standards.
• Collaborate with cross-functional teams to identify training gaps and create additional content as needed.
• Perform other duties as deemed necessary by the manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager