Program Manager Learning and Development Operations and Engagement

Hospital for Special Surgery•New York, NY

About The Position

The Program Manager, Learning and Development Operations and Engagement, manages operational delivery and engagement across learning and development programs. The role owns an integrated learning calendar across three directors' areas and maintains project plans, RACI assignments, and weekly status updates for cross-team programs, while program owners retain content and stakeholder decisions. The position also manages employee orientation and career-stage learning journeys, leadership-program cohort operations, facilitator and vendor coordination, and program-spend tracking. The role oversees compliance-training campaigns and follow-up using data and rules provided by designated partners and leaders. It develops and runs learning communications and adoption campaigns, supports consistent messaging and ease of access across learning applications and platforms, and manages a learning scorecard using dashboards built by the Talent & Learning Systems Partner. It also runs surveys and pulse checks, operates the intake and prioritization process for learning requests, and uses AI and workflow tools to automate operational tasks while keeping templates and playbooks current.

Responsibilities

Own an integrated learning calendar across the three directors' areas and maintain project plans, RACI assignments, and weekly status updates for cross-team programs, including milestones, dependencies, and risks.
Manage monthly New Employee Orientation and the 30/60/90-day and 365-day journey, including logistics, communications, per diem facilitator pool coordination, and participant follow-up.
Manage leadership-program cohort operations, including nominations, participant mix, scheduling, materials, attendance, and follow-up.
Organize the facilitator pool with the Director, Leadership Development and the Senior L&D Consultant.
Coordinate vendors and facilitators and track program spending against the budget.
Coordinate the shared learning calendar with the Educational Institute so learners see one offer.
Run compliance-training campaigns and follow-up using data from the Systems Partner and rules set by the Director, Learning & Systems.
Develop and run the learning communications plan, including launches, campaigns, and the Learning at HSS brand.
Lead adoption campaigns for LinkedIn Learning, Workday Learning, and new programs against agreed usage targets.
Ensure consistent messaging, tools, and ease of access across learning applications, systems, and platforms, internally and externally.
Own the learning scorecard for participation, engagement, completion, skills readiness, and business measures agreed with program owners; add narrative to dashboards built by the Talent & Learning Systems Partner.
Run post-program surveys and pulse checks and share findings and recommended changes with program owners.
Manage a single intake queue for Enterprise Learning Council, Educational Institute, and HR requests; triage weekly and escalate trade-offs through the monthly capacity review.
Use AI and workflow tools to automate scheduling, reminders, reporting, and first drafts of communications; keep templates, checklists, and playbooks current.