Learning & Development Program Manager
About The Position
The Learning & Development Program Manager supports departments by identifying learning gaps and needs in collaboration with department learning committees, then developing and delivering effective training solutions. The role also supports organization-wide leadership development initiatives in partnership with the Leadership Development Program Manager. The position manages professional development programs tailored to departmental needs, coordinates training logistics, and facilitates or moderates in-person and virtual sessions. It works with department subject matter experts and training committees to develop content and redesign onboarding, and partners with Compliance to ensure programs meet Continuing Professional Education (CPE) requirements. The role also maintains the internal Learning Management System, supports department learning weeks and large training events, and contributes to strategic learning projects.
Requirements
- Bachelor’s degree in Human Resources, Education, Business, or a related field.
- At least 5 years of experience in Learning & Development, focused on program management and facilitation.
- Exceptional in-person and virtual facilitation and presentation skills.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Excellent communication and interpersonal skills.
- Proficiency with learning management systems and virtual training tools.
- Understanding of and experience applying formal training, relationship-based, and experience-based development approaches, including the 70-20-10 model.
- Strong project management and consulting skills, with prioritization and organizational skills suited to a fast-paced environment.
- Ability to cultivate and maintain strong relationships across teams and business units.
Nice To Haves
- Master’s degree.
- Experience in Professional Services.
Responsibilities
- Collaborate with department learning committees to assess and identify learning needs.
- Develop, implement, and manage professional development learning programs tailored to departmental needs.
- Coordinate training logistics, including scheduling, materials preparation, and participant communications.
- Facilitate and/or moderate in-person and virtual training sessions to support engagement and effective learning outcomes.
- Work with department training committees to redesign and manage onboarding programs.
- Coordinate with the Compliance team to ensure training programs meet Continuing Professional Education (CPE) requirements.
- Partner with department subject matter experts to identify or develop content and design training materials as needed.
- Recommend learning solutions and delivery methods to optimize knowledge transfer.
- Partner with the Leadership Development Program Manager to align departmental training with broader leadership development strategies.
- Contribute to the design, development, and facilitation of leadership development content and curriculum.
- Redesign, coordinate, and emcee PEAQ Orientations three times per year.
- Ensure adult learning principles are incorporated into training programs.
- Maintain the internal Learning Management System, including entering and maintaining course information, monitoring registrations, and reporting.
- Support department learning weeks, PEAQ Week, and large start-class trainings, which may require extended hours.
- Undertake other strategic projects as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
