It Support Specialist Jobs

About The Position

Requirements

• High School Diploma or GED.
• 3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.
• Proficient PC skills in a Windows and IOS environment required.
• Experience with Layer 1 Networking and Cabling.
• Experience installing/uninstalling and licensing/de-licensing enterprise software.
• Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint).
• Have working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune.
• Strong interpersonal skills with a positive and enthusiastic attitude.
• Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff).
• Must be a U.S. Citizen due to clients under U.S. government contracts.
• All employment is contingent upon the successful clearance of a background check.

Nice To Haves

• Completion or in progress of a graduate degree.
• Prior experience in a fast-paced office environment.
• Linux and macOS skills are highly desirable.

Responsibilities

• Provide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems.
• Respond to Help Desk IT support tickets in a timely manner.
• Install, configure, and maintain hardware and software.
• Develop and maintain documentation related to the company's IT infrastructure and support processes.
• Maintain an up-to-date inventory of all hardware and software assets.
• Manage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities.
• System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave