IT Support & Asset Specialist

JobSiteCare•Port Saint Lucie, FL

6h•$23 - $26•Onsite

About The Position

The IT Support & Asset Specialist provides day-to-day technical support to employees and coordinates preparation, shipment, tracking, and recovery of company equipment for WorldClinic / JobSiteCare. The role supports Windows computers, iOS devices, and Microsoft 365, maintains equipment records, and coordinates technology onboarding and offboarding. The specialist works full-time from the Port St. Lucie headquarters and supports on-site and remote employees. The role handles routine employee technical issues, ticket management, device setup and deployment, equipment shipping and returns, and asset inventory. It follows established procedures and approval controls, escalates complex issues and security concerns to designated support contacts, and helps ensure compliance with applicable state and federal requirements, including HIPAA, while protecting confidential company and patient information.

Requirements

At least two years of experience in IT support, help desk, desktop support, or a similar technical role.
Strong customer service skills and a patient, professional approach to assisting employees.
Clear verbal and written communication skills, including the ability to explain technical steps to nontechnical users.
Experience supporting Windows computers, iOS devices, Microsoft 365 applications, and remote users.
Familiarity with device-management, ticketing, asset-management, and remote-support tools, with the ability to learn the company's specific platforms.
Strong troubleshooting skills and attention to detail.
Ability to organize equipment, track shipments, and maintain accurate inventory records.
Ability to prioritize requests, follow established procedures, and complete assigned tasks independently.
Must live within commuting distance of the Port St. Lucie headquarters and be able to work in the office full-time.
Ability to sit at a desk or computer terminal for extended periods.
Ability to make substantial, repetitive wrist, hand, and finger movements to type, use a mouse, and handle small device components.
Close vision sufficient to read fine text and view data and a computer monitor for hours.
Ability to talk and hear clearly for phone calls, video conferences, and virtual meetings.
Ability to lift, carry, and package computer equipment and shipping boxes weighing at least 20 pounds.

Nice To Haves

Experience with Microsoft Intune, Jamf, Apple Business Manager, Microsoft Entra ID, Microsoft 365 administration, or Freshservice; experience with every listed platform is not required.
Experience with ConnectWise or a comparable remote-support tool.
Experience managing IT equipment inventory and coordinating hardware preparation, deployment, shipping, and returns.

Responsibilities

Provide day-to-day technical support to employees, including remote users, and meet agreed ticket-response, follow-up, and escalation standards.
Troubleshoot routine issues involving Windows computers, iOS devices, Microsoft 365 applications, email, connectivity, and printers; assist with approved software installation.
Perform assigned Microsoft 365 administrative tasks and assist with sign-in, account-access, and device issues using Microsoft Entra ID, within authorized permissions and access procedures.
Use Microsoft Intune, Jamf, and Apple Business Manager for approved device configuration and application deployment within assigned permissions.
Manage assigned Freshservice tickets, document troubleshooting and resolutions, and keep employees informed of progress.
Escalate complex or recurring issues, requests outside approved authority, and suspected security incidents to the designated support leader or established escalation contact.
Coordinate technology onboarding and offboarding with HR and managers using documented checklists and approved requests.
Prepare equipment and complete approved account provisioning and access changes by agreed start dates and deadlines; coordinate timely access removal through authorized personnel.
Track equipment recovery and checklist completion, follow up on outstanding returns, and escalate missed deadlines or exceptions.
Configure and test company laptops and iOS devices, install approved applications, and confirm equipment is ready for use.
Receive, package, ship, and track equipment; confirm delivery and communicate delays.
Coordinate equipment returns, inspect returned devices, and prepare equipment for reassignment, repair, or retirement according to approved data protection, device-wiping, and disposal procedures.
Maintain asset records, including serial numbers, assigned users, locations, condition, and status, and promptly record assignments, returns, transfers, repairs, and retirements.
Track devices needing service or repair, monitor vendor status and expected return dates, and follow up until devices return to service or are retired.
Monitor warranty coverage and expiration dates and coordinate warranty claims through resolution.
Keep equipment storage areas organized and perform scheduled inventory reconciliations, investigate discrepancies, and escalate unresolved exceptions.
Notify the designated support leader when equipment needs repair or replacement or inventory is running low.
Coordinate approved equipment purchases and obtain required spending approvals; do not independently authorize purchases, subscriptions, or nonstandard equipment.
Comply with state and federal regulations, including HIPAA, and maintain confidentiality of company and patient information.
Maintain a positive and professional approach with colleagues, providers, vendors, and clients, and perform other duties as assigned.