IT Asset & Systems Specialist

Focus on the Family•Colorado Springs, CO

1d•$28 - $32•Onsite

About The Position

Focus on the Family is a Christian nonprofit ministry headquartered in Colorado Springs, Colorado, with nearly 700 employees. Its mission is to enrich the lives of families, engage the culture, advocate for life, and spread the Gospel of Jesus Christ. The IT Asset & Systems Specialist manages the full lifecycle of Windows and Apple hardware assets, including desktop computers, laptops, and mobile devices. The role also oversees software licenses and procurement, delivers end-user training for SaaS applications, creates basic application integrations, and provides foundational Active Directory and Exchange support. The specialist collaborates with departments, Finance, cellular carriers, vendors, and senior IT staff to support technology needs and organizational efficiency. This position is based in a professional office environment. It may involve occasional lifting of computer equipment up to 30 pounds and travel between organizational locations for audits, deployments, or training. Occasional after-hours availability may be needed for critical maintenance or deployments. Pay is $27.95 to $32.15 per hour. The potential start date is December 7, 2026.

Requirements

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
At least 2 years of experience in an IT support, systems, or asset management role.
Demonstrated experience managing Windows and Apple (macOS/iOS) devices in an organizational setting.
Familiarity with an MDM platform such as Jamf, Intune, or an equivalent.
Experience with software license tracking and SaaS application administration.
Basic working knowledge of Microsoft Active Directory and Exchange/Microsoft 365, including foundational understanding of Exchange connectors and mail routing.
Experience creating training materials such as user guides, quick reference cards, and job aids.
Understanding of software license lifecycle management, including acquisition, assignment, renewal, and retirement.
Experience with SaaS application administration and user provisioning and deprovisioning.
Familiarity with IT asset management software or ITSM platforms such as TOPdesk, ServiceNow, or Jira Service Management.
Experience delivering end-user technology training in a classroom or one-on-one setting.
Strong organizational skills and ability to manage multiple priorities.
Excellent communication skills, including explaining technical concepts to non-technical users.
Customer-service orientation and a proactive approach to problem solving.
Ability to meet the stated character and spiritual expectations, including adherence to the organization's Standard of Moral Conduct and Statement of Faith.

Nice To Haves

Experience with low-code integration platforms such as Zapier, Microsoft Power Automate, or Make (Integromat).
Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or Apple Certified Support Professional (ACSP).

Responsibilities

Maintain an accurate inventory of Windows and Apple computers, laptops, tablets, and mobile devices.
Track hardware from procurement through decommission, including assignments, transfers, and disposals.
Coordinate device provisioning, imaging, and configuration for new employees and replacement devices.
Ensure iOS and Android devices are enrolled in and managed through the organization's MDM platform.
Conduct periodic physical audits to reconcile asset inventory records.
Maintain software license records for desktop applications and department-level or smaller SaaS platforms; monitor utilization, compliance, and cost optimization opportunities.
Coordinate software procurement, renewals, and vendor relationships with Finance and department stakeholders; evaluate and recommend software solutions based on needs and organizational standards.
Maintain software license documentation, including agreements, renewal dates, and user assignments.
Develop and deliver end-user training for SaaS applications; create guides, quick reference cards, and instructional videos as needed.
Provide individual and group training for application rollouts or significant updates, and support ongoing user questions and adoption.
Design and implement basic business-application integrations using low-code/no-code tools; identify workflow improvement opportunities with stakeholders, document configurations, and escalate complex requirements.
Perform basic Active Directory tasks, including account management, group membership, and organizational unit administration.
Manage Exchange mailbox provisioning, distribution lists, shared mailboxes, and calendar permissions; escalate complex issues to senior administrators.
Serve as the primary contact with cellular carriers for organizational mobile phone and tablet accounts; manage service plans, travel plans, cancellations, service transfers, upgrades, and phone-number releases according to procedures.
Track cellular device upgrade eligibility and renewal dates, maintain account and device records, resolve billing or service issues with carriers and Finance, and keep cellular records synchronized with the asset management system.
Perform other duties as assigned.

Benefits

Norton LifeLock ID Theft Coverage for eligible employees scheduled for 20 or more hours per week.
Legal Shield/ID Shield Coverage for eligible employees scheduled for 20 or more hours per week.
AFLAC for eligible employees scheduled for 20 or more hours per week.
403B Retirement Plan for eligible employees scheduled for 20 or more hours per week.
Vacation time and vacation payout for eligible employees scheduled for 20 or more hours per week.
Sick time for eligible employees scheduled for 20 or more hours per week; temporary employees are eligible for sick time only among the listed benefits.
Holidays for eligible employees scheduled for 20 or more hours per week.
Service awards for eligible employees scheduled for 20 or more hours per week.
Community service days for eligible employees scheduled for 20 or more hours per week.
Bookstore discount for eligible employees scheduled for 20 or more hours per week; temporary employees are also eligible.
Fitness center for eligible employees scheduled for 20 or more hours per week; temporary employees are also eligible.
Medical plan for eligible employees scheduled for 30 or more hours per week.
Dental plan for eligible employees scheduled for 30 or more hours per week.
Vision plan for eligible employees scheduled for 30 or more hours per week.
Life insurance for eligible employees scheduled for 30 or more hours per week.
Disability insurance for eligible employees scheduled for 30 or more hours per week.
Flexible spending accounts for eligible employees scheduled for 30 or more hours per week.
Employee Assistance Program (EAP) for eligible employees scheduled for 30 or more hours per week.
Tuition reimbursement for eligible employees scheduled for 30 or more hours per week.
Warehouse membership reimbursement for eligible employees scheduled for 30 or more hours per week.