IT Asset Management Specialist

The Ohio State University•Newark, NJ

1d•$23 - $30

About The Position

The Desktop Support Asset Manager works within a team to coordinate procurement and asset management for the Office of Technology and Digital Innovation (OTDI) and OTDI-managed IT support customers, primarily those located on the Newark campus. The role ensures desktop support assets are tagged and tracked in the Configuration Management Database (CMDB), and that standard configurations are stocked and ready for imaging and deployment. It coordinates new-hire and refresh requests and fulfillment, including entering workstation requests, managing inventory, and scheduling deployments. The position also manages and reviews stockroom inventory, conducts regular audits, tracks desktop support and hardware refresh budget use, and coordinates surplus processes for reclaiming and retiring equipment. The specialist also works with Desktop Support Specialists to provide professional computer support to OTDI-supported customers. This includes technical assistance resolving software, hardware, and network issues across Windows and Mac OS platforms, both on-site and remotely. The role requires a professional, client-focused approach and the ability to work independently with limited direction as well as in a team. The position communicates, tracks, and reports computing environment outages; receives, resolves, escalates, and monitors complex customer issues and requests; and leads less experienced staff in providing immediate assistance and resolving issues. It may act as team leader for complex help desk projects, assignments, and issues, and may serve as an on-call escalation point.

Requirements

High school diploma or GED.
Two years of experience or knowledge supporting desktop computers running Windows, Mac OS, or both in a network environment.
Ability to work as part of a team and take initiative to work independently.
Ability to maintain and manage information and documentation in an organized, systematic way.
Professional experience providing customer service.

Nice To Haves

Associate's degree in information technology, information management, or a related field.
More than two years of experience supporting desktop computers running Windows, Mac OS, or both in a network environment.
Excellent interpersonal skills, including verbal, nonverbal, and written communication skills.
Experience with image management and deployment.
Experience with and exposure to a wide variety of commercial and educational productivity applications.
Experience with support systems and remote desktop technologies.
Professional experience in a university setting.

Responsibilities

Coordinate procurement and asset management for OTDI and OTDI-managed IT support customers, primarily those located on the Newark campus.
Ensure desktop support assets are tagged and tracked in the Configuration Management Database (CMDB).
Keep standard configurations in stock and ready for imaging and deployment.
Coordinate new-hire and refresh requests and fulfillment, including entering workstation requests, managing inventory, and scheduling deployments.
Manage and review stockroom inventory, including conducting regular audits.
Track desktop support and hardware refresh budget use.
Coordinate surplus processes to reclaim and retire desktop support equipment that is no longer needed.
Provide technical assistance and resolve software, hardware, and network issues across Windows and Mac OS platforms, on-site and remotely.
Communicate, track, and report computing environment outages.
Receive, resolve, escalate, and monitor complex customer issues and requests.
Lead less experienced staff in providing immediate assistance and issue resolution.
Act as team leader for complex help desk projects, assignments, and issues; may serve as an on-call escalation point.