IT Asset Management Specialist

Sun Communities•Southfield, MI

About The Position

The IT Asset Management Specialist oversees the strategy, systems, vendors, and processes governing the full lifecycle of Sun's IT hardware and software assets across existing locations, ground-up sites, expansions, acquisitions, and dispositions. The role establishes enterprise-wide standards, policies, workflows, and vendor-management practices for delivering, tracking, and reclaiming IT assets. It selects and directs third-party deployment providers, negotiates and enforces service-level agreements, and determines how risks and issues are addressed. The specialist owns endpoint management configuration and compliance policy, recommends IT hardware and software budgets, and advises senior leadership on investment decisions. The role also oversees administration of the multifunction printer fleet and endpoint tools, inventory and replenishment of peripheral equipment, escalated Concierge asset issues, and maintenance of IT policies and procedures.

Requirements

Associate degree in Information Technology or a related field.
Four years of hands-on experience in IT asset management, endpoint administration, or desktop/device support.
Two years of hands-on administration with endpoint management platforms such as ManageEngine Endpoint.
Demonstrated experience managing the full IT asset lifecycle, including procurement, deployment, tracking, and disposition.
Strong understanding of hardware and software inventory management and asset-tracking tools.
Experience supporting acquisitions, dispositions, or multi-site deployments.
Working knowledge of print/copy fleet management, such as Konica.
Excellent customer service, communication, and organizational skills, with the ability to manage competing priorities with urgency.
Valid driver's license.

Nice To Haves

Bachelor's degree in Information Technology.
ITIL Foundation certification.
CompTIA A+ certification.

Responsibilities

Design, govern, and improve Sun's IT asset management program by setting lifecycle standards, policies, and workflows and exercising independent judgment to resolve enterprise-wide exceptions.
Select, direct, and manage third-party deployment providers; evaluate performance, negotiate and enforce SLAs, and determine remedies for non-compliance.
Own configuration and compliance policy for endpoint management platforms, including Intune/Autopilot and the endpoint asset tool; set provisioning, enrollment, and compliance standards and direct deployment.
Own IT hardware and software budget recommendations for CapEx and OpEx, forecast spending, analyze variances, and advise senior leadership on investment decisions.
Set standards and documentation for IT hardware and software delivery, deployment, and reclamation, and define vendor relationship and renewal strategy.
Oversee administration of the MFP fleet and endpoint tooling, delegating or coordinating hands-on configuration and monitoring.
Oversee peripheral and equipment inventory management, stock levels, and replenishment forecasting.
Resolve escalated Concierge asset issues requiring judgment as the final internal escalation point.
Maintain IT policies and procedures.
Perform other duties as assigned.

Benefits

Comprehensive medical and prescription coverage with four plan options.
Comprehensive dental and vision plans.
On-site fitness center.
Voluntary health and dependent care reimbursement accounts.
Life, accidental death and dismemberment, and dependent life insurance.
Short- and long-term disability coverage.
401(k) plan with Sun matching contribution.
Employee Assistance Program.
Identity theft insurance.
Legal assistance plan.
Pet insurance.
Tuition reimbursement.
Vacation RV site discounts at Sun resorts.
Team Member Perks & Discounts program.
Up to six weeks of paid parental leave for the birth, adoption, or placement of a child.
Paid time off, including ten holidays, vacation, personal and sick time, bereavement, and pay for jury duty.
Pay and advancement opportunities.
Flexible work arrangements.