IT Help Desk Support Specialist- Full Time

Horn Memorial Hospital•Ida Grove, IA

About The Position

The IT Help Desk Support Specialist serves as the primary point of contact for IT support requests at Horn Memorial Hospital and Physicians Clinics. The role provides first-level technical support, assists with employee onboarding, manages IT inventory and employee badges, supports Vocera communications, and helps with daily IT operations across the hospital and affiliated clinics. This is a full-time position scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. The position participates in a rotating on-call schedule and assists with after-hours support.

Requirements

Basic knowledge of Windows, Microsoft 365, computer hardware, printers, and user account management.
Strong customer service, communication, organization, and problem-solving skills.
Ability to maintain confidentiality, work independently, and collaborate with the IT team.
Ability to participate in a rotating on-call schedule.

Nice To Haves

Associate degree in Information Technology, Computer Science, or a related field; equivalent education, certifications, or relevant work experience may be considered.
Previous help desk, technical support, or IT troubleshooting experience.
Willingness to learn Vocera and other hospital technology systems.

Responsibilities

Answer incoming IT calls and requests, document issues, and route them to the appropriate IT team member.
Troubleshoot common computer, printer, software, and hardware issues.
Perform authorized password resets and basic account support for Windows and Oracle Health (Cerner).
Coordinate IT setup and technology orientations for new employees.
Create, issue, manage, and deactivate employee badges according to established procedures.
Track IT inventory, equipment assignments, and loaner devices.
Prepare, distribute, install, maintain, and coordinate repairs for IT equipment.
Assist with workstation upgrades, equipment replacements, and other IT projects.
Assist with scheduled monthly IT downtime activities, including preparation, testing, communication, and post-maintenance support as assigned.
Assist with Vocera device distribution, user assignments, basic troubleshooting, and ongoing device management.
Maintain accurate documentation of support requests, equipment, badges, and troubleshooting activities.
Participate in the IT department’s rotating on-call schedule and assist with after-hours support.

Benefits

Medical, dental, and vision insurance
Supplemental health plans
Health Savings Account
Free vaccinations
Provisions for leave of absence
Discounted wellness labs
Ergonomic evaluation
401(k) with pre-tax and Roth options, immediate employer match, and immediate full vesting
Short-term disability
Long-term disability
Employee and dependent life insurance
Additional voluntary life insurance
AD&D
Identity theft protection
Paid time off
PTO sell-back
Shift differential and weekend differential
Flexible spending accounts for medical and dependent care
Free on-site financial advising from licensed professionals
Educational assistance
Scholarship opportunities
Meetings and educational pay
Continuing education credits
Internal career growth opportunities
Free courses from Hometown Health University
Leave of absences, including parental, medical, and military
On-site cafeteria
Employee Assistance Program
Legal assistance
Confidential counseling up to 3 sessions per issue at no cost to the employee
Fitness membership discounts
On-site walking trail
Funeral leave