IT Help Desk Specialist

True Environmental • Vancouver, BC

1d • $50,000 - $83,000

About The Position

The IT Service Desk Specialist I provides IT service desk and end-user support to the business. The role focuses on resolving technical issues, managing support requests, and ensuring employees have the tools and systems they need to work effectively.

The specialist provides first-line support through a ticketing system, phone, email, and in person; troubleshoots hardware, software, network access, and user account issues; and escalates complex problems to senior IT staff as needed. The position also helps improve support processes, maintains IT asset inventory and service documentation, and ensures compliance with company policies, IT security practices, regulatory requirements, and industry standards.

Requirements

• Diploma or bachelor's degree in Information Technology or equivalent.
• 2–4 years of experience in IT service desk, help desk, or end-user technical support.
• Strong troubleshooting and time-management skills to handle multiple support requests and deadlines.
• Proficiency in Microsoft Office Suite, Microsoft 365, Azure, Windows operating systems, and ticketing or service management tools.
• Ability to prioritize tasks effectively and work independently or as part of a team.
• Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical stakeholders at all levels.

Responsibilities

• Provide first-line IT service desk support to employees through the ticketing system, phone, email, and in person.
• Log, prioritize, and resolve incidents and service requests.
• Troubleshoot hardware, software, network access, and user account issues, escalating complex problems to senior IT staff as required.
• Identify recurring issues and opportunities to improve support processes, and implement best practices.
• Maintain IT asset inventory to ensure adequate equipment stock for new hires.
• Maintain ticket records and knowledge base documentation to track service metrics.
• Ensure adherence to company policies, IT security practices, regulatory requirements, and industry standards.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree