IT Help Desk Specialist
About The Position
The IT Help Desk Specialist provides on-site technical assistance and support for questions and issues involving computer systems, software, and hardware. The role includes helping users understand computer systems, maintaining system performance, installing and repairing hardware and software, diagnosing and resolving technical issues, and supporting LAN, WAN, and other systems. The specialist also responds to customer requests in person, by email, and over the phone, and uses systems management tools to monitor events and manage tickets. The position may involve driving a company vehicle and travel as required.
Requirements
- Regular, reliable attendance.
- Excellent customer service skills.
- Strong verbal communication and problem-solving skills.
- Ability to work efficiently within a team.
- Valid driver's license and exceptional driving record; some responsibilities may involve driving a company vehicle.
- Ability to travel when required.
- Ability to lift 60 lbs. and use proper lifting techniques.
- Must pass a drug screening and background check.
- Must be available for varying shifts depending on customer needs.
Nice To Haves
- A+, Network+, and Security+ certifications are preferred but not required.
- One year of experience in a similar role is preferred but not required.
- Bilingual ability is a plus.
Responsibilities
- Provide on-site technical assistance and support for questions and issues related to computer systems, software, and hardware.
- Train computer users in basic computer-system usage.
- Maintain the daily performance of computer systems.
- Install, modify, clean up, and repair computer hardware, software, workstations, and servers.
- Run diagnostic programs, ask questions to identify problems, and resolve them.
- Resolve technical problems involving LAN, WAN, and other systems.
- Respond to customer questions and requests by email, in person, or over the phone.
- Use systems management tools to monitor events, manage the ticket system, and ensure client environments are running optimally.
- Perform other related duties as assigned.
- Travel when required; some responsibilities may include driving a company vehicle.
Benefits
- 401(k) with match
- Medical insurance
- Dental insurance
- Vision insurance
- Paid holidays
- Generous PTO plan
- Competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
