IT Help Desk Specialist

Cottingham & Butler • Dubuque, IA

4d • Hybrid

About The Position

Cottingham & Butler is looking to add an IT Help Desk Specialist to our team. Our IT Help Desk Specialists are the front-line technical support for our employees in office and working from home. This position is responsible for answering, logging, and troubleshooting all help desk calls. You will also procure, deploy, and inventory all desktop hardware and software to include ensuring proper security levels are in place. In addition, you will consult with end-users to identify their cellular device needs and make recommendations for services.

Requirements

• Front-line technical support for employees in office and working from home
• Ability to answer, log, and troubleshoot help desk calls
• Experience procuring, deploying, and inventorying desktop hardware and software
• Knowledge of proper security levels for hardware and software
• Ability to consult with end-users regarding cellular device needs and make recommendations

Responsibilities

• Answering, logging, and troubleshooting all help desk calls
• Procuring, deploying, and inventorying all desktop hardware and software
• Ensuring proper security levels are in place for hardware and software
• Consulting with end-users to identify their cellular device needs and make recommendations for services

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/Parental Leave
• Subsidized Parking
• Company-paid Term Life/Accidental Death Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed