IT Help Desk Specialist
Cottingham & Butler•Dubuque, IA
About The Position
Cottingham & Butler is seeking an IT Help Desk Specialist to provide front-line technical support to employees working in the office and from home. The role handles incoming help desk calls, logs requests, and troubleshoots technical issues. It also procures, deploys, and inventories desktop hardware and software, ensuring appropriate security levels are in place. The specialist consults with end-users about their cellular device needs and recommends services.
Responsibilities
- Answer, log, and troubleshoot help desk calls.
- Procure, deploy, and inventory desktop hardware and software.
- Ensure proper security levels are in place for desktop hardware and software.
- Consult with end-users to identify cellular device needs and recommend services.
Benefits
- Medical, dental, and vision insurance
- Flexible spending account or HSA
- 401(k) with company match
- Profit-sharing/defined contribution plan (after a one-year waiting period)
- PTO and paid holidays
- Company-paid short-term and long-term disability
- Maternity and parental leave
- Subsidized parking
- Company-paid term life and accidental death insurance
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
