IT Help Desk Specialist
About The Position
The IT Help Desk Specialist provides on-site technical assistance and support for questions and issues involving computer systems, software, and hardware. The role includes training users, maintaining computer system performance, installing and repairing hardware and software, diagnosing and resolving technical issues, and supporting LAN, WAN, and other systems. The specialist responds to customers by email, in person, or over the phone, and uses systems management tools to monitor events, manage tickets, and help ensure client environments run optimally. Other related duties may be assigned. The position may involve driving a company vehicle and travel when required. Varying shifts may be needed depending on customer requirements.
Requirements
- Regular, reliable attendance.
- Excellent customer service skills.
- Strong verbal communication and problem-solving skills.
- Ability to work efficiently within a team.
- Valid driver’s license and exceptional driving record.
- Ability to travel when required.
- Ability to lift 60 pounds and use proper lifting techniques.
- Must pass drug screening and background check.
- Must be available for varying shifts depending on customers’ needs.
Nice To Haves
- A+, Network+, and Security+ certifications are preferred but not required.
- One year of experience in a similar role is preferred but not required.
- Bilingual ability is a plus.
Responsibilities
- Provide on-site technical assistance and support for incoming questions and issues related to computer systems, software, and hardware.
- Train computer users on basic computer system usage.
- Maintain the daily performance of computer systems.
- Install, modify, clean up, and repair computer hardware, software, workstations, and servers.
- Run diagnostic programs, ask questions to determine the nature of problems, and resolve them.
- Resolve technical problems involving LAN, WAN, and other systems.
- Respond to customer questions by email, in person, or over the phone.
- Use systems management tools to monitor events, manage the ticket system, and help ensure clients’ environments are running optimally.
- Perform other related duties as assigned.
- Drive a company vehicle and travel when required, as part of the role’s responsibilities.
Benefits
- Competitive salary and benefits package.
- 401(k) with match.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Paid holidays.
- Generous PTO plan.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
