Regional IT Support Specialist

Crunch Fitness - JFF North America•Mobile, AL

1d•Onsite

About The Position

The Regional IT Support Specialist manages and supports technology operations across fitness gym franchise locations throughout the Gulf Coast, based out of Mobile, Alabama. The role oversees hardware, software, and cloud-based productivity infrastructure, partners with specialized vendors, and supports club operations from Jacksonville, Florida, to Lake Charles, Louisiana. Corporate and club communications use Google Workspace alongside a Windows-based client environment. The position is a hands-on IT technician role involving regional travel, on-site support, and autonomous work. The schedule is Monday through Friday, 8:30 AM to 5:00 PM, with occasional evening and weekend coverage as needed. Moderate travel, including overnight regional trips, is required.

Requirements

Demonstrated proficiency with Microsoft Windows environments, including Windows 10/11 Pro, basic system management, and local networking.
Practical experience administering and supporting Google Workspace, including Admin Console, Gmail, Drive, Docs, and Sheets user management.
Experience collaborating with external service providers, particularly for commercial audio/visual setups and IP-based security/surveillance cameras.
Willingness and ability to travel across the Gulf Coast corridor, including overnight stays as projects demand.
Ability to work 8:30 AM–5:00 PM with flexibility for occasional evening or weekend coverage.
Valid driver’s license, clean driving record, and reliable personal transportation.

Nice To Haves

CompTIA A+ and/or CompTIA Network+ certification; practical hands-on experience is valued equally.
Google Workspace Administrator certification or related cloud credentials.
Prior experience in multi-unit retail, hospitality, or fitness center environments.
Familiarity with basic low-voltage cabling (Cat5e/Cat6), patch panels, and server rack management.

Responsibilities

Install, configure, and maintain Windows-based workstations, point-of-sale systems, and club administrative computers.
Administer Google Workspace, including user provisioning, access permissions, shared drives, organizational units, and Gmail and Calendar integration across club locations.
Coordinate with third-party vendors to install, troubleshoot, and upgrade commercial audio/visual systems, digital signage, sound equipment, and CCTV/video surveillance setups.
Maintain local network hardware, routers, switches, access points, and member Wi-Fi environments across franchise locations.
Travel throughout the Gulf Coast region to perform on-site troubleshooting, routine maintenance audits, and technology rollouts for new club openings.
Provide standard daytime support and handle periodic after-hours or weekend issues during club emergencies or scheduled off-peak maintenance windows.
Track IT equipment inventory, software licenses, warranties, and vendor service-level agreements.