IT Support Specialist

JP Cullen•Madison, WI

11d

About The Position

The IT Support Specialist supports employees at JP Cullen offices and project sites, primarily working from either the Janesville or Madison office and visiting jobsites in the Milwaukee area. The company’s infrastructure is cloud-based and it is pursuing the use of cutting-edge technologies. The role calls for a professional, diplomatic, customer-focused approach, strong interpersonal communication and problem-solving skills, and the ability to maintain a positive work atmosphere. The specialist responds to office and jobsite IT requests, provides application and network support, deploys and repairs equipment, and trains users on hardware and software. The role works with jobsite and office staff and the IT team to identify, develop, and test technology improvements. The IT Support Specialist reports directly to the Manager of IT.

Requirements

At least an associate degree in MIS, Computer Science, or a related area, or two years of PC support or helpdesk experience.
Critical thinking and reasoning skills related to technology.
Working knowledge of Windows, M365, networking/Wi-Fi, user management, and iOS/Android.
Basic project and time management skills, including the ability to prioritize work based on business needs.
Passion for helping people solve technology-related issues.
Excellent time management skills and ability to work well under pressure and/or deadlines.
Professional and diplomatic approach to internal and external customers, with strong customer service, interpersonal communication, and problem-solving skills.

Responsibilities

Respond to IT support requests from jobsites and offices, diagnosing issues and guiding users through recommended troubleshooting steps.
Visit jobsites to provide support and deploy workstations, printers, and network equipment in coordination with business units and the IT team.
Provide application support for M365/Microsoft Suite and related applications, Bluebeam, Adobe, Autodesk products, Procore, and MS Project.
Provide on-site wired network support and set up Wi-Fi.
Collaborate with jobsite and office staff and the IT team to suggest, develop, and test IT improvements.
Set up new PCs, install software, and repair equipment and related devices.
Train users to work with new computer hardware or software.
Use critical thinking and reasoning to resolve issues, problems, and tasks.
Participate in regular team meetings to share and sharpen skills and knowledge.