IT Support Specialist

Lightology LLC•Chicago, IL

7h•$25 - $30•Onsite

About The Position

Lightology is hiring an on-site IT Support Specialist to provide front-line technical support and endpoint management for approximately 200 users, predominantly remote, and around 300 systems—including workstations, servers, and virtual machines—across three Chicago-area locations. This is a hands-on, 100% on-site role for a dependable, self-directed professional who takes ownership of assigned work, asks clarifying questions, provides regular status updates, and completes projects on time with minimal supervision. The position involves frequent interaction with senior leadership and requires composure in a fast-paced environment. Regular travel among the Fullerton, Skokie, and Chicago showroom locations is required. The role is based at 1718 W Fullerton Ave, Chicago, IL, and other listed Chicago-area locations. The hourly pay range is $25.00–$30.00.

Requirements

At least 2–3 years of hands-on IT support experience supporting both remote and on-site users.
Strong, demonstrable experience supporting, configuring, and troubleshooting Windows 10/11 desktops and laptops.
Ability to troubleshoot workstation and server-related issues for remote and on-site users.
Methodical diagnostic and troubleshooting skills, including identifying root causes rather than relying on trial and error.
Ability to ask clarifying questions when tasks or requirements are ambiguous or knowledge gaps exist.
Hands-on, day-to-day Microsoft 365 tenant administration, including users, licenses, mailboxes, groups, policies, and security settings.
Hands-on desktop and laptop hardware repair skills.
Experience setting up, configuring, using, and troubleshooting iPads and iPhones.
Networking knowledge focused on VLANs, switching concepts, VLAN segmentation, IP addressing, DHCP, and DNS fundamentals.
Ability to run, terminate, and test Ethernet (RJ45) cabling and work with patch panels and basic structured cabling.
Ability to set up and troubleshoot enterprise Wi-Fi and access points.
Ability to support VoIP and telephony systems, including softphones and desk phones.
Ability to set up IoT devices and integrate them with networks.
Working familiarity with RMM and MDM platforms.
Working understanding of modern AI systems and ability to assist with administering AI tools and platforms.
Excellent written and verbal English communication skills.
Strong organizational, problem-solving, analytical, and project-planning skills; ability to manage priorities and drive work to completion.
Strong attention to detail and ability to work independently and collaboratively.
Proactive communication about task and project status, progress, completion, and blockers.
Good judgment about when to proceed independently and when to seek guidance or escalate.
Dependability, punctuality, reliable attendance, and adherence to scheduled working hours.
Accountability, self-management, integrity, and follow-through with minimal supervision.
Professional interpersonal skills and ability to engage with people across organizational levels.
Composure and resilience in a fast-paced environment, including comfort receiving direct feedback from senior leadership.
Currently authorized to work in the United States for any employer; visa sponsorship is not available.
Ability to work on-site in the Chicago area and travel regularly among the three company locations.
Valid driver’s license and reliable personal vehicle; ability to travel and transport equipment between locations.
Ability to lift and carry up to 50 lbs.

Nice To Haves

Experience with directory services and identity management, including user accounts, password resets, group membership, and device enrollment.
Experience supporting VPN clients for remote access.
Experience administering endpoint security, EDR, or antivirus tools.
Experience with Windows imaging, reinstallation, and driver management, as well as printer and peripheral support.
Scripting experience for automating routine tasks.
Experience with enterprise networking equipment, including switches, access points, gateways, and related security devices.
Basic experience with virtualization environments.
Working knowledge of Linux, including command-line navigation and basic administration and troubleshooting.
Experience with Windows Server and basic server-room or rack hardware.
Clear documentation habits for recording fixes, configurations, and procedures.

Responsibilities

Provide front-line technical support for remote and on-site users.
Manage endpoints across approximately 300 workstations, servers, and virtual machines.
Support, configure, and troubleshoot Windows 10/11 desktops and laptops, as well as workstation and server-related issues.
Administer the Microsoft 365 tenant, including users, licenses, mailboxes, groups, policies, and security settings, and troubleshoot common issues.
Repair desktop and laptop hardware, including installing or replacing components such as graphics cards, cooling fans, laptop keyboards, RAM, and storage.
Set up, configure, use, and troubleshoot iPads and iPhones.
Troubleshoot network connectivity and support VLANs, IP addressing, DHCP, DNS, enterprise Wi-Fi, and access points.
Run, terminate, and test Ethernet cabling; work with patch panels and basic structured cabling.
Support VoIP and telephony systems, including softphones and desk phones.
Set up IoT devices and integrate them with networks.
Work with RMM and MDM platforms and help administer AI tools and platforms, including user management and monitoring policies and usage.
Travel regularly between company locations and transport equipment as required.
Take ownership of assigned projects and tasks, clarify requirements, communicate status and blockers, and deliver work on time.
Document fixes, configurations, and procedures as appropriate.
Prioritize and organize workload, work independently and collaboratively, and escalate or seek direction when appropriate.