IT Support Specialist

Inalab•Albuquerque, NM

1d•Onsite

About The Position

The IT Support Specialist supports the IT Customer Service Desk and provides technical support for local tenant infrastructure and systems serving the Air Force at Kirtland AFB, New Mexico. The role supports automated information systems, enterprise networks, client systems, software, and video-teleconferencing and audio-visual services. The position is on-site and requires an active TS clearance with SSBI and eligibility for SCI.

Requirements

High school diploma or equivalent.
Security+ CE certification.
At least 2 years working in a TS processing environment.
Active TS clearance with SSBI and eligibility for SCI.
Knowledge of ADPE asset management processes.
Knowledge of service desk operations, including meeting resolution performance metrics and responding professionally to customer issues.
Knowledge of the Defense Switched Network (DSN) and AMX equipment, and understanding of VTC maintenance and operations.
Basic knowledge of IP addressing, DHCP, DNS, and MAC filtering.

Responsibilities

Participate in management and support of automated information systems and network enterprise systems, including varied operating systems, third-party applications, web platforms, and related tools; maintain currency as systems evolve.
Troubleshoot secure and non-secure ADPE hardware, including VTC systems and client/server computers, and implement approved corrective actions.
Install network and telephone communications lines over copper and fiber optics.
Advise on, troubleshoot, and implement approved corrective actions for secure and non-secure software, including Microsoft Office, Trellix, and Acrobat Reader.
Troubleshoot classified and unclassified electronic messaging services.
Troubleshoot and maintain printers and printer mappings, and replace consumables.
Use WDS to install Windows images on approved workstations.
Participate in ADPE inventory activities for hardware, software, media, licenses, and related items using Government-provided systems.
Assist the Government with inventories and property documentation to update ADPE equipment inventories maintained by DAF RCO-FSU.
Operate, perform basic maintenance on, and troubleshoot Conference Center VTC and audio-visual equipment.
Ensure VTC operational functions, including network connectivity, connection, and routing procedures.
Install equipment and maintain the technical capabilities of integrated presentation systems.
Maintain detailed inventories of equipment that is signed out.
Set up effective, technically workable audio-visual communications solutions and support formal ceremonies, presentations, and events.
Perform inventory and provide input for acquiring supplies.
Maintain base locators and local and DSN databases.
Review and set up integrated audio-visual presentations using AMX control systems, computer RGB/composite/S-Video inputs, hardwired and wireless sound systems, and mobile operations; coordinate with VTC facilitators at other sites to ensure compatibility with local VTC configurations.
Coordinate Customer Service Desk work order documents with customers, elevate them to the IT Government lead as necessary, and close them out when completed.
Monitor ADPE bench stock and submit replenishment paperwork using the electronic Vendor Quote system.