IT Support Specialist
About The Position
This role requires reliable transportation and ability to commute from our San Mateo Office to our Data Center in the San Jose area as needed. We are seeking an IT Support Specialist to provide hands-on technical support, troubleshoot hardware and software issues, and ensure reliable day-to-day IT operations. This role will split time between our San Mateo headquarters and our data center in the San Jose area, supporting employees, IT infrastructure, and equipment across both locations. Responsibilities include supporting Windows and macOS environments, Microsoft 365 applications, user accounts, network connectivity, endpoint security, and IT asset management. The ideal candidate is a proactive problem-solver with strong technical, communication, and customer service skills who is comfortable working in both an office and data center environment.
Requirements
- 2+ years in IT support, help desk, or desktop support.
- Hands-on experience supporting Windows, macOS, and Microsoft 365.
- Familiarity with Active Directory or Microsoft Entra ID.
- Basic understanding of network connectivity and endpoint security.
- Experience with support platforms such as Zendesk.
- Strong problem-solving, customer service, and communication skills.
- Ability to prioritize requests, work independently, and collaborate across teams.
- Associate degree in IT or a related field, or equivalent practical experience.
- Ability to stand, sit, bend, and lift up to 30 pounds when handling server equipment.
Nice To Haves
- Experience with Microsoft Intune or JAMF.
- Familiarity with equipment inventory and conference room technology.
- Basic PowerShell or scripting experience.
- Experience installing servers, managing rack cabling, and troubleshooting hardware.
- Familiarity with iDRAC, iLO, or similar platforms.
- Ability to follow change procedures and coordinate with data center staff.
- CompTIA A+, Network+, or relevant Microsoft certifications.
Responsibilities
- Provide technical support for Windows and macOS computers, applications, printers, and peripherals.
- Troubleshoot issues with Microsoft 365, Outlook, Teams, SharePoint, and OneDrive.
- Track support requests, document troubleshooting steps, and escalate issues as needed.
- Manage onboarding and offboarding, including device setup, account access, and equipment recovery.
- Support user accounts, permissions, MFA, and password resets.
- Resolve basic connectivity issues involving Wi-Fi and VPN.
- Maintain equipment inventories and technical documentation.
- Follow security protocols and assist with Microsoft Defender for Endpoint updates and patching.
Benefits
- Overtime available upon manager approval.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
