IT Support Specialist

KRISTEN DISTRIBUTING CO•Bryan, TX

7d•$45,000 - $65,000•Onsite

About The Position

The IT Support Specialist is Kristen Distributing Company’s in-house technology resource and first point of contact for employees at its Bryan and Temple facilities. The position supports day-to-day technology, including laptops, email, phones, printers, user access, and security cameras, and manages company IT equipment throughout its lifecycle. The specialist works with GCS, the company’s managed IT services provider, to review security risks and IT performance, and leads practical, secure use of artificial intelligence across the company. The position may be filled full-time or part-time depending on the selected candidate’s qualifications and availability. The role is based in the Bryan facility and supports both Bryan and Temple locations. The specialist provides in-person, phone, and remote support; troubleshoots and resolves user, computer, network, and access issues; maintains end-user equipment and security cameras; administers devices and accounts; tracks inventory, licenses, renewals, and equipment replacement; and coordinates IT purchases and vendor issues. The specialist also administers KDC’s enterprise AI platform, helps departments identify and implement useful AI workflows, trains employees, promotes security practices, prepares quarterly IT reports, and maintains documentation. The schedule is Monday through Friday in the Bryan office, with hours set according to whether the role is full-time or part-time. Occasional early, evening, or weekend work may be needed for system updates and urgent issues. Compensation is $45,000–$65,000 per year, depending on experience and schedule. Benefits listed in the posting apply if the position is filled full-time.

Requirements

Must be at least 18 years of age.
Associate’s degree in information technology, computer science, or a related field, or equivalent IT work experience in lieu of a degree.
At least one year of experience in IT support, help desk, or a similar technical role.
Working knowledge of Windows, Microsoft 365, Active Directory, and iPhone setup and management.
Ability to troubleshoot operating system, local network, permissions, and endpoint issues.
Experience tracking IT equipment inventory, assignments, or asset lifecycles.
Hands-on experience using generative AI tools such as Claude, ChatGPT, or Microsoft Copilot in a business setting, with a practical understanding of protecting confidential data when using them.
Strong troubleshooting skills and ability to explain technical issues in plain language to employees with varying levels of comfort with technology.
Well organized, dependable with follow-through, and able to manage multiple requests at once.
Ability to handle confidential employee and company information with discretion.
Valid driver’s license.
Ability to pass a background check and pre-employment drug screen.

Nice To Haves

Bachelor’s degree in information technology, computer science, or a related field.
Three or more years of experience in IT support, help desk, or a similar technical role.
Industry certifications such as CompTIA A+, Network+, or Security+, or a Microsoft 365 certification.
Experience with Microsoft Intune and Apple Business Manager.
Scripting or query skills in PowerShell, Python, or SQL.
Experience administering an enterprise AI platform or building AI integrations and automations.
Experience working with a managed IT services provider and with security camera systems (NVR/VMS).

Responsibilities

Serve as the first point of contact for employee technology issues involving laptops, email, company phones, printers, logins, password resets, and security cameras, providing in-person, phone, and remote support.
Troubleshoot computer, network, and access issues; escalate server and network infrastructure issues to GCS and follow them through resolution.
Install, configure, update, and maintain laptops, monitors, printers, peripherals, and meeting-room equipment at the Bryan and Temple facilities.
Monitor and maintain security camera systems at both facilities and coordinate vendor repairs.
Set up and issue company phones and laptops to new users, and reassign or deactivate lines when employees transfer or separate.
Manage company devices through Microsoft Intune and Apple Business Manager.
File and follow up on Asurion insurance claims for lost, stolen, or damaged company phones.
Review monthly AT&T wireless invoices for unused lines, incorrect charges, and missing credits, and report discrepancies to Accounting.
Monitor automated user setup based on Paycom new hires, position changes, and terminations, and confirm access changes are completed correctly.
Set up Encompass user accounts and manage user permissions.
Maintain the company phone and email directory and ensure employee contact information is accurate across company systems.
Ensure system access is removed on employees’ last day and returned equipment is stored properly.
Maintain a complete inventory of company phones, warehouse devices, laptops, monitors, and other IT equipment, including assignments, condition, and location.
Issue, document, collect, and reassign equipment as employees join, separate, change roles, or receive replacements.
Maintain an equipment replacement schedule with item age, warranty, and planned replacement date, and work with Accounting on annual replacement budgets.
Obtain quotes, recommend purchases, submit purchases for approval, and order, receive, set up, and deploy new IT equipment.
Wipe and properly dispose of retired equipment to prevent company data from leaving with it.
Serve as KDC’s day-to-day contact with GCS, opening and following up on tickets and projects.
Review security risks and alerts identified by GCS, recommend actions, and track items through resolution.
Meet regularly with GCS to review IT environment performance, open issues, and upcoming needs.
Track software licenses, subscriptions, and vendor renewals to help ensure KDC pays only for what it uses.
Administer KDC’s enterprise AI platform, Claude, including user accounts, settings, and permissions.
Work with department leaders to identify repetitive tasks AI tools could automate or accelerate, and help build and test workflows.
Train employees in effective, secure use of AI tools through individual assistance, quick-reference guides, and short group sessions.
Follow and promote security practices, including multi-factor authentication, password standards, software updates, and phishing awareness, in accordance with KDC’s cyber insurance requirements.
Prepare quarterly IT activity reports for leadership.
Write and maintain clear how-to guides and procedures for recurring IT tasks.
Perform other duties as assigned.

Benefits

Medical, dental, and vision coverage, with KDC contributing a substantial share of the employee-only premium (full-time positions).
Company-paid $30,000 life insurance policy at no cost to the employee, with supplemental coverage available (full-time positions).
Voluntary short-term and long-term disability, accident, and critical illness coverage (full-time positions).
401(k) eligibility after three months of service, with a 50% company match on the first 6% of employee contributions and traditional and Roth options (full-time positions).
Paid time off: five days after six months of service, ten days annually at one to four years, and fifteen days annually after five years, with up to five days of carryover (full-time positions).
Eight paid holidays per year with no waiting period (full-time positions).
Three uniforms provided at hire and discounts on work boots (full-time positions).
Employee Assistance Program, including access to an on-staff counselor (full-time positions).
Discounted gym membership (full-time positions).
Bi-weekly pay and direct deposit (full-time positions).