IT Support Specialist

LED FastStart • Metairie, LA

7d • Onsite

About The Position

The IT Support Specialist provides responsive, practical, service-focused technology support across RNGD’s office, field, and nearby subsidiary operations. The role delivers Tier 1 and Tier 2 support in a Windows-based environment and owns assigned requests through resolution, documenting work, communicating progress, and escalating issues when appropriate. It supports Microsoft 365, identity and access systems, endpoint-management and remote-support tools, ticketing systems, mobile devices, basic networking, and other technologies used across RNGD’s business operations.

This is a full-time, on-site position based in RNGD’s Metairie, Louisiana office. The role reports to the IT Manager and may include occasional onsite visits to nearby offices, jobsites, and subsidiary locations. The specialist also contributes to accurate device and access administration, security practices, employee guidance, documentation, and improvements to support processes and self-service resources.

Requirements

• Experience providing Tier 1 and Tier 2 support in a Windows-based business environment, including Microsoft 365 applications and services.
• Working knowledge of Active Directory or Microsoft Entra ID, endpoint management, remote support, mobile devices, common business technology, and basic network troubleshooting.
• Familiarity with ticketing systems, IT service-management practices, documentation standards, cybersecurity fundamentals, and access-administration procedures.
• Strong service, communication, organization, and problem-solving skills.
• Ability to work independently and collaboratively across office, field, and multi-location operations.
• Ability to protect confidential information and follow company security, authorization, and least-privilege procedures.

Nice To Haves

• Associate or bachelor’s degree in information technology, computer science, information systems, or a related field; equivalent hands-on experience may be considered.
• Relevant CompTIA, ITIL, or Microsoft certifications.
• Experience with Microsoft Intune, Windows Autopilot, PowerShell, automation, or construction technology.

Responsibilities

• Provide Tier 1 and Tier 2 support for Windows devices, Microsoft 365 services, printers, basic networking, conference-room technology, mobile devices, and business software.
• Respond to employee requests through approved communication channels and the ticketing system, providing timely updates, professional communication, and clear next steps.
• Troubleshoot technical issues, identify root causes where possible, and document actions and outcomes.
• Own assigned support requests through resolution and escalate issues to internal, vendor, or external support resources when needed.
• Support employees with varying levels of technical knowledge using a service-focused approach.
• Complete assigned IT responsibilities for employee onboarding and offboarding, device preparation, account access, and equipment recovery.
• Assist with user accounts, password resets, multifactor-authentication enrollment, group membership, licensing changes, and other access-administration tasks under company procedures.
• Support Microsoft 365, Active Directory, Microsoft Entra ID, and related identity and access-management processes.
• Verify approved access and equipment requests are completed accurately and within expected timelines; protect confidential information and follow authorization and least-privilege requirements.
• Prepare, configure, deploy, support, recover, and assist with replacement of computers, mobile devices, peripherals, and other technology equipment.
• Support device enrollment, configuration, application deployment, compliance, remote support, and other endpoint-management activities.
• Maintain accurate hardware, software, peripheral, assignment, and device-lifecycle records; assist with inventory reviews and identify missing, aging, damaged, or unsupported equipment.
• Support nearby offices, jobsites, and subsidiary locations as needed, including occasional onsite visits for setup, troubleshooting, inventory, or employee assistance.
• Follow company security procedures for accounts, devices, data, software, remote-support sessions, and employee requests.
• Recognize suspicious activity, phishing attempts, access concerns, and other potential security issues and escalate them promptly.
• Support multifactor authentication, endpoint protection, access controls, device compliance, and other established security practices.
• Maintain professionalism, discretion, and confidentiality when accessing employee devices, accounts, systems, or business information.
• Help employees understand and follow approved cybersecurity expectations and technology procedures.
• Create and maintain clear ticket notes, knowledge-base articles, user guides, support documentation, and repeatable procedures.
• Provide basic employee guidance and training on approved technology tools, company procedures, cybersecurity expectations, and self-service resources.
• Identify recurring support needs, process gaps, and common sources of confusion and recommend practical improvements.
• Use available technology, automation, PowerShell, and responsible AI-assisted workflows to improve support efficiency and consistency where appropriate.
• Contribute to testing and adoption of new systems, tools, procedures, and support practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed