IT Support Specialist

McIntosh Trail Community Service Board • Griffin, GA

11d

About The Position

Under supervision, the IT Support Specialist provides ongoing management information system user support by phone or site visit. The role troubleshoots end-user problems and analyzes and designs software modifications to meet users’ needs. The specialist may also develop and conduct training programs for software and hardware users.

Requirements

• Associate’s degree in information technology, computer science, or a related field, or equivalent training or certifications.

Responsibilities

• Provides customer support in the maintenance of systems.
• Provides ongoing operational and user assistance to address application problems, provides on-call application support, and assists users with application operations.
• Provides technical support in the operation and use of application software systems.
• Receives additional training as required to gain full proficiency and experience in all areas.
• Communicates with all levels of management and user department personnel about job execution status, requests for reprints, equipment status, and related problems.
• Develops materials and methods for training others in the use of hardware and software.
• Installs and/or upgrades software on PCs as instructed.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree