IT Support Specialist

Maini•North Chelmsford, MA

2d•Onsite

About The Position

The IT Support Specialist provides hands-on Tier 2 and Tier 3 technical support across infrastructure, endpoint devices, and end users to ensure seamless business operations. This is a 100% on-site position in North Chelmsford, Massachusetts. The role administers Windows Server environments and supports enterprise networking, endpoint lifecycle operations, incident troubleshooting, vendor coordination, and IT projects. It also maintains operating procedures and uses PowerShell scripting to streamline administrative tasks.

Requirements

3 to 5+ years of professional IT support, systems administration, or desktop engineering experience in an enterprise environment.
Strong hands-on experience with Windows Server, Active Directory, Azure/Microsoft 365, networking fundamentals, and endpoint management tools such as Intune or SCCM.
Excellent troubleshooting abilities and strong written and verbal communication skills.
Ability to work 100% on-site daily in North Chelmsford, Massachusetts.
Ability to accommodate the regular 8:00 AM–5:00 PM shift, a rotating late shift of 10:00 AM–7:00 PM for one week, and a periodic weekend pager on-call rotation roughly once every six weeks.

Responsibilities

Administer and maintain Windows Server environments, Active Directory, Group Policy, Microsoft 365, and user provisioning and access controls.
Support enterprise network infrastructure, including switches, VLANs, routing, wireless access points, firewalls, DHCP, and DNS.
Manage Windows and Apple endpoint lifecycle operations, including imaging, patching, operating system upgrades, hardware replacement, and hardware and software troubleshooting.
Provide Tier 2 and Tier 3 troubleshooting for servers, networks, printers, VoIP phones, and endpoints to minimize downtime and resolve incidents.
Collaborate with external engineers and act as the primary on-site point of contact for third-party vendors and internal IT projects.
Maintain standard operating procedures and streamline administrative tasks using PowerShell scripting.