IT Support Specialist

Power Monitors, Inc. • Virginia, VA

5d • Onsite

About The Position

Power Monitors, Inc. is seeking an IT Support Specialist to provide technology support as the first point of contact for engineering, production, and office staff. This is an on-site position.

Requirements

• Experience providing Tier 1 or Tier 2 help desk or desktop support.
• Familiarity with Windows and Mac; basic Linux exposure is a plus.
• Comfort setting up and troubleshooting PCs, printers, phones, and network connectivity.
• Basic networking knowledge, including IP addressing, DHCP, DNS, and Wi-Fi.
• Clear communication and patience when working with non-technical users.
• Ability to manage multiple requests and prioritize effectively.
• Ability to learn and apply new technology quickly and efficiently.

Nice To Haves

• Active Directory or user account management experience.
• Experience with MDM tools such as Mosyle, Intune, or similar.
• Familiarity with MFA, security keys, and security/compliance procedures such as SOC 2.
• Experience imaging and deploying workstations.
• CompTIA A+, Network+, or similar certification.
• Some Linux exposure.

Responsibilities

• Provide first-line technology support to engineering, production, and office staff.
• Set up and troubleshoot computers, printers, phones, and network connectivity.
• Handle multiple support requests and prioritize them effectively.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed