IT Support Specialist

ESM • Ogden, UT

13d • $69,000 - $82,000

About The Position

Enterprise Solutions and Management (ESM), a rapidly growing government contractor providing strategic IT services to Defense and Federal customers, is hiring an IT Support Specialist to support an enterprise-level program in a federal environment. The position supports the planning and delivery of customer support services, including system installation, troubleshooting, user assistance, and training. It also includes resolving reported issues, analyzing trends, maintaining problem-tracking databases, developing training materials, and performing hardware and software maintenance, including backup and recovery operations. The specialist assesses user needs, conducts feasibility and trade-off analyses, prepares business cases, and ensures compliance with information security and cybersecurity policies. Support for DLA eProcurement systems may also be required.

Requirements

• Six years of progressive experience in Information Processing.
• Three years of specialized Information Processing experience involving a range of hardware and software solutions.
• Two years of hands-on experience installing hardware and software, diagnosing problems, and training customers in their use.
• SecureView Server Admin and Secure View VPN certification.
• Computing Environment certification (Azure Admin, Oracle, AWS, GIAC, etc.).
• Baseline Certification IAT Level II.
• Top Secret clearance.
• Ability to diagnose, troubleshoot, and resolve hardware, software, and system issues while providing effective customer support and user assistance.
• Ability to develop training materials and deliver instruction to help users operate information systems and applications.
• Knowledge of hardware and software installation and maintenance, backup and recovery operations, and problem-tracking database management.
• Ability to analyze incidents, identify trends, evaluate work processes, and recommend solutions.
• Ability to assess user needs, conduct feasibility studies and trade-off analyses, and develop business cases.
• Knowledge of information security and cybersecurity policies, principles, and practices, and ability to apply security requirements when supporting information systems.
• Ability to meet the described physical demands, including lifting up to 25 pounds, extensive walking, and potentially driving to local or remote office locations.

Nice To Haves

• Positive, self-motivated, and proactive approach; ability to adapt to change and tolerate stressful situations.
• Effective communication with team members, team lead, management, and government customers.
• Ability and desire to research and develop creative solutions to unique problems with minimal supervision.

Responsibilities

• Plan and deliver customer support services, including system installation, troubleshooting, user assistance, and training.
• Resolve reported hardware, software, and system issues.
• Analyze reported incidents, identify recurring issues and trends, and recommend improvements to system performance and service delivery.
• Maintain problem-tracking databases.
• Develop training materials and provide instruction to users.
• Perform hardware and software maintenance, including backup and recovery operations.
• Assess user needs, conduct feasibility studies and trade-off analyses, and prepare business cases to support technical and operational decisions.
• Apply information security and cybersecurity requirements when supporting information systems, including DLA eProcurement systems where required.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed