IT Support Specialist

Ryan Fireprotection • Noblesville, IN

1d • Hybrid

About The Position

Ryan Fireprotection is seeking an IT Support Specialist to support the IT team in a growing organization. The successful candidate will work independently to research and solve challenges efficiently, enjoy helping employees with IT issues, and communicate technical information to non-technical people. The role offers room to learn and grow. The position is in person at the Noblesville, Indiana, or Indianapolis, Indiana, offices, or may be based at a hybrid of both locations.

Requirements

• At least 1 year of experience in IT support, system administration, or a related role.
• Strong expertise in Windows Desktop, Windows Server, Active Directory, and Microsoft 365 administration.
• Proficiency managing and troubleshooting network infrastructure, including firewalls, routers, switches, and VPNs.
• Experience with VMware virtualization technologies.
• Knowledge of security best practices, including endpoint protection, patch management, and compliance standards.
• Ability to communicate technical issues to technical and non-technical employees.
• Ability to organize, prioritize, and meet established deadlines.
• Quick analytical response and ability to resolve issues in different situations.
• Self-motivated, willing to learn, and persistent in finding solutions.
• An IT-related college or technical degree, or equivalent relevant experience.

Responsibilities

• Provide first-contact support for incoming requests and ensure courteous, timely, and effective resolution of employee issues.
• Identify, troubleshoot, resolve, and document employee issues and requests.
• Provide IT support across multiple locations, troubleshooting hardware, software, and network issues.
• Install new software, hardware, and drivers, and update existing items as needed.
• Configure, deploy, and relocate desktops, laptops, printers, and other related devices.
• Support mobile devices, including procurement and mobile device management, and troubleshoot, support, and configure Apple iOS devices in an enterprise environment.
• Maintain accurate IT documentation, including help guides, system configurations, and standard operating procedures.
• Develop and deliver employee IT training on best practices, security awareness, and new technologies.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree