IT Support Specialist

Europastry USA•New Brunswick, NJ

13d•$85,000 - $90,000•Onsite

About The Position

Europastry is seeking an experienced IT Support Specialist to support the reliable operation of IT systems across production, warehousing, and office environments. The role provides help desk and technical support for end users, diagnoses and resolves software, network, and hardware issues, and escalates issues to IT Central when needed. It also includes creating and maintaining user accounts and supporting devices such as printers, scanners, copiers, and fax machines. The position supports manufacturing and operational technologies, network infrastructure, industrial inventory scanners, access control and security camera systems. It also involves coordinating IT vendors and service contracts, managing IT assets and licenses, and maintaining documentation and warranty information. This is an on-site role based primarily in New Brunswick, New Jersey, with travel to another company location preferred approximately 20% of the time.

Requirements

Associate or bachelor's degree in computer science, engineering, or equivalent years of related experience.
Strong technical background and excellent problem-solving abilities.
Understanding of IT challenges in a manufacturing environment.
Ability to support IT systems and end users across office, warehousing, and production environments.
Ability to travel to another company location approximately 20% of the time is preferred.

Nice To Haves

Accredited certifications such as CompTIA A+, CompTIA Network+, or CompTIA Security+.
Experience with specific manufacturing software or enterprise resource planning (ERP) systems.
Knowledge of data backup and recovery procedures.
Experience with virtualization technologies.
Experience designing, implementing, and maintaining LAN and WAN networks.
Experience troubleshooting wired and wireless connectivity and configuring network devices.

Responsibilities

Install, configure, maintain, and troubleshoot computer hardware, software, and peripherals used in manufacturing processes.
Provide on-site technical support and resolve IT issues promptly to minimize production downtime, traveling between sites when needed.
Provide help desk assistance for end-user software, network, and hardware problems reported by phone, email, or ticketing system.
Create and maintain user accounts.
Escalate problems to IT Central when they cannot be resolved locally.
Repair or replace faulty hardware and resolve software problems.
Support printers, scanners, copiers, fax machines, and other devices.
Manage and maintain access control systems, including key fobs and card readers.
Support servers, networks, switches, routers, firewalls, cabling, production IT equipment, printers, and phone systems.
Support and troubleshoot industrial scanners used for inventory management and tracking.
Oversee the operation and basic maintenance of security camera systems.
Integrate operational technologies with existing IT infrastructure.
Implement and maintain network security protocols and best practices.
Research, evaluate, and negotiate IT service contracts with vendors for hardware, software, and support services.
Manage vendor relationships and ensure service level agreements are met.
Track and manage IT assets and licenses.
Maintain documentation and warranty information within systems.
Design, implement, and maintain LAN and WAN infrastructure.
Troubleshoot wired and wireless network connectivity issues.
Configure and manage routers, switches, firewalls, and access points.