IT Support Specialist

Nivel Parts and Manufacturing•Jacksonville, FL

11d•Onsite

About The Position

Reporting to the Director of IT Services and based in Jacksonville, Florida, the IT Support Specialist provides technical support in a 7x24x365 environment for office and distribution center users. Support ranges from routine to complex. The position participates in projects involving analysis and system administration, develops standard procedures, processes, and user materials, makes systems recommendations, conducts software and hardware benchmarking, installs software and updates, and assists users and peers with systems-related training. Travel to remote locations within the United States is required; the posting cites up to 35% travel in the overview and 20% in the skills section.

Requirements

Associate’s or bachelor’s degree in IT preferred; six or more years of relevant experience may be considered in place of a degree.
Demonstrated experience with Windows 10 and Windows 11 desktop operating systems.
Ability to work in a fast-paced support environment that may require extended hours and rotational support.
Proven technical experience troubleshooting or supporting endpoint issues.
Prior experience supporting Microsoft Office 365 and Azure.
Strong technical proficiency with Windows 10, Active Directory, Azure, Microsoft Office 365, printers, desktops, and laptops.
Strong analytical, problem-solving, and follow-up skills; ability to learn quickly.
Strong verbal and written communication skills.
Customer-service orientation and ability to treat users and vendors tactfully and courteously.
Ability to deal with ambiguity and identify and communicate opportunities to improve the workstation environment.
Willingness to travel; the posting states 20% travel in the skills section and up to 35% in the overview.

Nice To Haves

Knowledge of Mac OS X and Mac hardware, including support for these devices.
Experience deploying and managing endpoints in a large facility, at remote locations, and for remote users is strongly desired.
An Associate’s or bachelor’s degree in IT is preferred.

Responsibilities

Work with the IT team, Service Desk, and internal and external users to resolve IT support requests.
Troubleshoot, isolate, and diagnose common network and systems problems independently or as part of a team.
Support in-house and remote client-end systems, including design, development, troubleshooting, diagnosis, and problem resolution, following through until issues are resolved.
Define and implement processes within the support environment.
Participate in and lead organization-wide software upgrades and systems enhancements.
Identify and implement systems, software, and process improvements.
Work collaboratively while exercising independent discretion during rotating shift work.
Document and share solutions and procedures with the team.
Complete assigned projects with minimal supervision.
Build and maintain Windows 11 images and support Windows 10 on desktops and laptops.
Support other IT teams as needed.
Perform other related tasks based on organizational needs.
Participate in a 24x7 on-call rotation.
Travel to remote locations as required.