IT Support Specialist

Salary.com • Waltham, MA

7d • Onsite

About The Position

The IT Support Specialist provides technical support to system users throughout the organization, both onsite and remotely. This position is based at Salary.com’s headquarters office in Waltham, Massachusetts. The listed base salary range is $60,000–$65,000, with a 10% annual bonus opportunity.

The role provides helpdesk assistance across the company, responds to support requests through phone, email, or chat, researches and troubleshoots technical issues, and works with the team to identify solutions. The specialist also assists senior system engineers with infrastructure maintenance and helps maintain and improve overall system performance.

Requirements

• Bachelor’s degree in Information Technology or a related field.
• At least 1 year of IT helpdesk experience.
• Experience supporting PC and MacBook hardware and peripherals.
• Experience with the Microsoft Office application suite.
• Experience with basic network troubleshooting.
• Good communication skills.
• Ability to resolve problems efficiently.

Responsibilities

• Provide onsite and remote helpdesk assistance across the company.
• Respond to support requests by phone, email, or chat to resolve basic computer, application, system, device, access, or performance issues.
• Research, troubleshoot, and deliver solutions using product information, solution databases, or online information.
• Evaluate user needs, define technical problems, and work with the team to develop solutions.
• Assist senior system engineers with infrastructure maintenance.
• Perform ongoing activities to maintain and enhance overall system performance.

Benefits

• 10 paid holidays and generous paid vacation time.
• Free on-site lunch, snacks, and drinks.
• Cell phone reimbursement.
• Medical, dental, vision, life, and disability coverage.
• 401(k) with a 6% company match.
• 10% annual bonus opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level