IT Support Specialist, Collaboration & Events

The Ohio State University•Columbus, OH

3d•Onsite

About The Position

The IT Support Specialist, Collaboration & Events, delivers technical support for conference room technology and unified collaboration services, ensuring smooth meetings and events for the Ohio Technology Consortium (OH-TECH) and Ohio Department of Higher Education (ODHE). The role also includes desktop support and endpoint management. It requires in-state and out-of-state travel for events, with occasional evening and weekend work. OH-TECH is the technology and information division of ODHE and provides high-tech solutions for Ohio’s higher education institutions. OH-TECH staff receive the same benefits as other Ohio State employees because The Ohio State University serves as OH-TECH’s fiscal and legal agent.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
Two years of experience or knowledge supporting desktop computers running Windows, Mac OS, or both in a network environment.
Experience with audio/visual equipment used in meeting and event spaces.
Demonstrated ability to take initiative and work independently or as part of a team.
Professional experience providing customer service.

Nice To Haves

Certifications or vocational training in IT and/or equivalent A/V technologies.
Experience using ITSM platforms.
Demonstrated ability to train staff and users.
Experience with Biamp and Shure microphone configuration support.
Familiarity with endpoint management tools, including Ivanti EPM, Neurons, and JAMF.

Responsibilities

Serve as the primary point of contact for conference room technology needs.
Configure, maintain, update, and troubleshoot A/V systems at two sites in Columbus, Ohio.
Provide on-site support for and during special events and meetings.
Work with event staff to meet their needs and find stable solutions.
Develop and maintain documentation and provide training sessions for users.
Deliver technical support to end users using Windows, Macintosh, and mobile computing platforms.
Diagnose and resolve hardware and software issues for computer users.