IT Support Specialist

Aircond Corporation•Atlanta, GA

2d•Onsite

About The Position

The IT Support Specialist is the primary point of contact for employee technology support and provides timely, customer-focused Tier 1 and Tier 2 assistance across the organization. The role supports hardware, software, mobile devices, Microsoft 365 applications, user access, and connectivity, while maintaining technology assets and assisting with onboarding, offboarding, and technology deployments. The specialist resolves routine issues independently and partners with the IT Manager on larger initiatives, security efforts, and continuous improvement projects. The position is located in Smyrna, Georgia, and reports to the IT Manager. EMCOR Services Aircond provides commercial and industrial HVAC, building automation, facilities, and energy solutions. The company serves commercial buildings, data centers, industrial facilities, and other mission-critical sites, offering services from HVAC support to comprehensive operations and maintenance. Aircond is a wholly owned subsidiary of EMCOR Group, Inc. The role provides employee help desk support through ticketing systems, email, phone, and in-person channels; configures and manages computers and mobile devices; performs routine account and access administration; assists with endpoint security and network troubleshooting; and maintains accurate technology asset records. The specialist must protect confidential information, follow IT policies and security protocols, and may participate in occasional after-hours deployments, upgrades, or business-critical support activities. The position works in a typical office environment with moderate noise. The employee frequently sits and uses hands to operate a computer keyboard and telephone, and occasionally stands, walks, reaches, and lifts or moves items weighing up to 10 pounds. EMCOR Services Aircond describes a culture valuing integrity, safety, empowerment, teamwork, and continuous improvement, and states that it offers a competitive salary and comprehensive benefits package.

Requirements

High school diploma or GED required.
At least one year of experience in IT help desk, desktop support, technical support, or a related hands-on technology role.
Working knowledge of Microsoft Windows 10/11 and Microsoft 365 applications.
Experience troubleshooting Dell laptops, desktops, docking stations, printers (PrinterLogic), mobile devices, and common business software.
Basic understanding of networking concepts, including TCP/IP, Wi-Fi, VPN connectivity, and network troubleshooting.
Strong troubleshooting, analytical, and problem-solving skills.
Customer service mindset and a positive, proactive approach to problem-solving.
Ability to communicate technical information clearly and professionally.
Ability to work independently on routine issues and recognize when escalation is appropriate.
Strong attention to detail and organization.
Ability to manage multiple priorities, prioritize work effectively, and meet deadlines.
Self-driven approach, strong sense of ownership, and disciplined work ethic.
Commitment to continuous improvement.

Nice To Haves

Associate degree in Information Technology, Computer Science, a related technical field, or equivalent training and practical experience.
At least three years of experience in IT help desk, desktop support, technical support, or a related hands-on technology role.
Familiarity with Active Directory, Microsoft Entra ID, Microsoft Intune, or similar endpoint and identity management platforms.
Experience supporting iPhones, iPads, and other mobile devices.
Experience with Dell business computers or similar enterprise hardware.
Experience using help desk or ticket management systems.
CompTIA A+, Network+, Microsoft Fundamentals, or similar certifications.
Experience with building access systems.

Responsibilities

Serve as the first point of contact for employees requiring technical assistance.
Respond to, troubleshoot, and resolve support requests received through the ticketing system, email, phone, or in person.
Diagnose and resolve Windows, Microsoft 365, printer, hardware, software, mobile device, VPN, and connectivity issues.
Provide technical guidance to employees with varying levels of technical proficiency.
Document support requests, troubleshooting efforts, and resolutions accurately and thoroughly.
Configure, deploy, replace, maintain, and troubleshoot laptops, desktops, monitors, docking stations, printers, and related peripherals.
Prepare and provision equipment for new employees and support onboarding and offboarding activities.
Configure, deploy, troubleshoot, and support company-issued iPhones and iPads.
Assist with Microsoft Intune enrollment, device management, and troubleshooting.
Support device imaging, configuration, deployment, and lifecycle management using Microsoft Autopilot and related tools.
Perform approved password resets, account modifications, security group updates, and other routine user administration tasks.
Support Active Directory, Microsoft Entra ID, and related user-access activities.
Assist with endpoint security initiatives, software updates, remediation efforts, and security compliance activities.
Identify and promptly escalate suspected phishing attempts, malware events, cybersecurity concerns, and other security-related incidents.
Follow established IT policies, procedures, and security protocols.
Maintain accurate inventory records for computers, mobile devices, peripherals, and other technology assets.
Receive, tag, track, recover, redeploy, and dispose of equipment according to company procedures.
Assist with hardware refresh projects, equipment deployments, inventory audits, and other IT initiatives.
Perform basic wired and wireless network troubleshooting and escalate complex infrastructure issues as appropriate.
Support continuous improvement in technology, user support, documentation, and IT operations.
Perform other related duties as needed or assigned to support evolving business priorities.
Participate in occasional after-hours activities related to equipment deployments, upgrades, or business-critical support needs.
Maintain confidentiality when working with sensitive systems, employee information, and company data.