IT Support Specialist / Junior Systems Administrator

HJ Staffing • Houston, TX

3d

About The Position

HJ Staffing is seeking an IT Support Specialist / Junior Systems Administrator to join a growing team. The role is the frontline technical anchor, focused primarily on daily end-user support, workstation maintenance, and foundational systems administration. The position suits a proactive problem solver who can handle varied responsibilities and collaborate with administrative and technical teams, particularly in manufacturing or engineering settings.

The successful candidate will provide support for Windows workstations, Microsoft 365, user accounts, basic network connectivity, business applications, office peripherals, and IT assets. They will document support work and coordinate with senior technical resources and external vendors when needed. The posting seeks 2–4 years of hands-on technical support experience, preferably in a small or mid-sized business environment.

Requirements

• 2–4 years of hands-on desktop support or help desk experience in a small-to-mid-sized business environment.
• Deep familiarity with Windows 11 installation, performance optimization, and hardware diagnostics.
• Practical experience with Active Directory and Microsoft 365 Admin Center, including user, group, and license management.
• Solid understanding of network fundamentals, including IP addressing, subnets, Wi-Fi coverage, and local print queues.
• Familiarity with basic cybersecurity practices, endpoint protection such as EDR or antivirus, and standard patch management workflows.
• Proven experience using modern help desk ticketing systems.
• Strong diagnostic skills and ability to identify root causes.
• Clear, approachable, and patient communication skills, including explaining technical issues to non-technical users.
• Ability to manage competing tickets and self-direct work in a fast-paced environment.
• Ability to collaborate across office, engineering, and factory floor or production environments.

Nice To Haves

• Hands-on experience with Linux environments.
• Network switch configuration experience.
• Experience supporting manufacturing, production, or engineering software, such as CAD, CAM, or ERP systems.

Responsibilities

• Manage, triage, and resolve incoming IT support requests, documenting troubleshooting steps, resolutions, and system changes.
• Deploy, configure, patch, maintain, and repair Windows 11 desktops, laptops, and technical workstations, including equipment replacement.
• Set up and troubleshoot network printers, scanners, conferencing technology, and other office peripherals.
• Support user onboarding and offboarding, active account setup, access provisioning, and password resets.
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive, as well as core business productivity software.
• Diagnose and resolve Tier-1 network issues involving TCP/IP, switches, Wi-Fi, DNS, and DHCP.
• Provide first-line troubleshooting for internal ERP, engineering, and operational applications, involving senior technical resources or external vendors when necessary.
• Maintain IT inventory, asset tags, and hardware tracking, and communicate with hardware and software vendors to resolve service tickets.

Benefits

• Competitive base salary commensurate with experience.
• Comprehensive health, dental, and vision insurance packages.
• Paid time off (PTO) and paid holidays.
• Opportunities for technical certifications and systems administration career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed