Junior IT Support Specialist

Aston Carter•Holmdel Township, NJ

1d•$23 - $23•Onsite

About The Position

An organization is seeking an entry-level IT Support Specialist to provide hands-on IT support while a team member is on medical leave. The role is the first point of contact for employees seeking technical assistance and manages the complete lifecycle of user onboarding and offboarding. It supports a mixed Windows and Mac environment, day-to-day IT operations, and employees’ access to the tools and equipment they need. The position is a temporary contract role based at the Bellworks office in Holmdel, New Jersey. It is fully onsite five days a week during standard business hours, typically 8:30 a.m. to 5:00 p.m. EST, with some flexibility if needed. The role involves frequent interaction with employees, hands-on work with computers and equipment, and collaboration with the IT team.

Requirements

1–2 years of hands-on experience supporting a mixed Windows and Mac environment, ideally in a Tier 1 or Tier 2 help desk setting.
Practical experience working in a Windows environment and providing help desk support.
Strong troubleshooting and problem-solving skills for desktop, networking, and common IT issues.
Clear, professional communication skills and a service-oriented approach when working with users.
Ability to triage, prioritize, and manage workload independently.
Comfort working with Google Workspace, Microsoft 365, Slack, Active Directory, 1Password, and endpoint security solutions.
Ability to quickly learn and adapt to new tools and technologies.
Attention to detail when creating, managing, and disabling user accounts and access.
A bachelor's degree is not required; equivalent hands-on experience is welcome.

Nice To Haves

Scripting experience, such as PowerShell or Google Apps Manager (GAM).
Experience using Jira Service Management or similar ticketing systems.
Experience maintaining IT documentation or knowledge bases, such as in Confluence.
Interest in developing broader IT administration skills and growing within an IT support function.

Responsibilities

Serve as the first point of contact for employees seeking technical assistance in the office and provide timely, professional support.
Manage employee onboarding and offboarding, including creating and disabling user accounts, assigning licenses, and provisioning or recovering IT equipment.
Set up, image, and deploy Windows and Mac computers for new hires.
Recycle and process returned equipment, including preparing and shipping boxes to departing employees as needed.
Work through support requests in Jira Service Management by updating tickets, resolving issues, and closing requests in a timely manner.
Troubleshoot desktop, networking, and other common IT issues, escalating when necessary.
Administer user access and permissions in Google Workspace, Microsoft 365, Slack, Active Directory, 1Password, and endpoint security platforms.
Maintain and update IT knowledge base documentation in Confluence.
Independently triage and prioritize incoming tasks and support requests.
Collaborate with IT team members to ensure consistent service delivery and adherence to internal processes.

Benefits

Great benefits package
Work-life balance
Stability and opportunities for growth into other areas of the dealership over time.
Medical, dental, and vision coverage, if eligible.
Critical illness, accident, and hospital coverage, if eligible.
401(k) retirement plan with pre-tax and Roth post-tax contributions, if eligible.
Voluntary life and AD&D insurance for the employee and dependents, if eligible.
Short- and long-term disability coverage, if eligible.
Health Spending Account (HSA), if eligible.
Transportation benefits, if eligible.
Employee Assistance Program, if eligible.
Time off or leave, including PTO, vacation, or sick leave, if eligible.