Junior IT Support Engineer

Skild AI•San Mateo, CA

22h•Onsite

About The Position

Skild AI is building general-purpose robotic intelligence designed to adapt to unseen scenarios, using data-driven machine learning to support widespread robot deployment. The company seeks a Junior IT Support Engineer to independently handle day-to-day employee IT in a technical robotics and AI environment. The role supports Mac, Linux, and Windows systems, networking, identity and access, and office technology for teams that build and test robots. Working closely with the IT & Security Lead, the engineer owns the IT ticket queue and manages onboarding and offboarding end to end. This hands-on position also involves creating run books and repeatable processes as the company grows. The role is full-time and fully onsite in San Mateo, California.

Requirements

2–4 years of experience in IT support, desktop support, help desk, or IT operations.
Strong macOS support skills and comfort supporting Linux and Windows.
Hands-on experience installing and configuring Linux, such as Ubuntu, on laptops and desktops.
Working knowledge of networking fundamentals, including DHCP, DNS, VLANs, Wi-Fi, and VPN troubleshooting.
Experience running employee onboarding and offboarding, and basic SSO and MFA administration using Okta or a similar service.
Ticket-queue discipline, clear written documentation, and a strong service orientation with technical and non-technical teams.
Builder mindset and comfort working independently in a small, fast-moving, in-person team.
Ability to lift and move hardware.

Nice To Haves

Experience with Iru/Kandji, Jamf, or a similar endpoint management tool.
Scripting in Bash, Python, or zsh to automate setup tasks.
Experience with broader SaaS administration, enterprise network gear such as Arista or Palo Alto, RADIUS-based Wi-Fi, or conference room systems such as Google Meet or Zoom Rooms.
Experience at a fast-growing startup or in AI, robotics, hardware, or engineering-heavy environments.
Certifications such as CompTIA A+, Network+, Linux+, or Apple ACSP.

Responsibilities

Provision, configure, inventory, and retire Mac laptops through Iru (formerly Kandji).
Build and image Linux laptops and desktops for engineering teams, and support Windows machines as needed.
Troubleshoot hardware and operating-system issues, and manage repairs, loaners, and vendor RMAs.
Troubleshoot wired, Wi-Fi, VPN, and connectivity issues for employees and lab equipment.
Support office network changes, including patching, port assignments, and device onboarding.
Run new-hire setup end to end, including accounts, devices, access, and a first-day walkthrough.
Manage offboarding, including device recovery, access removal, and data handoff.
Handle SSO and MFA enrollment, resets, and basic access requests; support day-to-day Google Workspace and Slack administration.
Maintain conference rooms, A/V, printers, and other onsite technology.
Work the IT ticket queue, meet response targets, and keep tickets clean and up to date.
Write run books and build repeatable processes to make common requests faster over time.