Junior IT Support Specialist

TechSilo • Quantico, VA

2d

About The Position

MAXISIQ is hiring Junior IT Support Specialists to provide customer service and support the successful operation of its information technology systems. The role works with customers both remotely and in person, guiding them through system configuration and troubleshooting and resolving issues efficiently. This full-time opportunity is located in Quantico, Virginia.

Requirements

• Active or current Top-Secret clearance.
• Must undergo a CI polygraph.
• Associate's degree in computer science, computer information systems, or a related technical discipline, or an equivalent combination of education, technical training, or work or military experience.
• Two years of related experience.
• Basic understanding of Windows, Mac, and Linux environments, networks, and hardware components.
• Ability to diagnose and fix technical faults quickly, independently or by escalating complex issues.
• Strong customer-service mindset and ability to assist non-technical staff at all organizational levels.

Responsibilities

• Resolve end-user support tickets, troubleshoot hardware and software issues, and assist with computer setups.
• Install, configure, and update workstations, peripherals, and operating systems.
• Monitor local area networks (LAN), Wi-Fi, routers, and switches to maximize system uptime.
• Enforce basic cybersecurity measures, run data backups, and follow disaster recovery procedures.
• Track IT inventory, document system processes, and coordinate with external technology vendors.

Benefits

• Competitive salary commensurate with cyber warfare experience
• Employer-subsidized health insurance
• 401(k) match
• Generous paid time off
• Time off for volunteering missions
• Health membership reimbursement
• Support for professional development and advanced training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree