Junior IT Support Specialist

Harvard-Westlake School•Studio City, CA

5d•Onsite

About The Position

The Junior IT Support Specialist provides frontline technical support, deploys and manages devices, maintains classroom audiovisual technology, and helps the school community use technology confidently. This hands-on, service-oriented position emphasizes troubleshooting, follow-through, and clear communication, and also supports faculty, staff, and students as they adopt school-approved AI tools and other emerging technologies. The role is full-time, onsite, in-person, and non-exempt, with a 12-month schedule. The typical schedule is Monday through Friday during regular school hours, with occasional evening or weekend availability for school events. The specialist must be on campus full-time and travel regularly between Harvard-Westlake’s Los Angeles campuses. Compensation is $35–$42 per hour, based on experience and qualifications. Harvard-Westlake is an independent school with two campuses and approximately 1,600 students in grades 7–12. The school is dedicated to fostering belonging, advancing diversity and inclusion, and supporting a dynamic community through professional, flexible, collaborative, and generous interactions.

Requirements

1–2 years of experience in help desk, desktop support, or a related technical role; internships and campus IT jobs count.
Solid working knowledge of Windows and macOS.
Basic understanding of networking concepts, including DHCP, DNS, Wi-Fi, and VLANs.
Comfort troubleshooting AV equipment or a strong willingness to learn.
Clear, patient communication skills with non-technical users, including students.
Strong organization, follow-through, and documentation habits.
Ability to be on campus full-time.
Ability to travel regularly between Harvard-Westlake campuses.
Availability for occasional evening or weekend events and projects as needed.

Nice To Haves

Degree or coursework in information technology, computer science, or a related field.
Hands-on exposure to at least one endpoint management platform, such as Intune, Jamf, or similar.
Familiarity with Microsoft 365 and Entra ID / Active Directory account administration.
Experience in an independent school, K–12, or higher-education environment.
Experience with ticketing systems and knowledge base platforms.
Experience supporting AV for live events.
Familiarity with AI tools and an interest in helping others use them effectively.

Responsibilities

Serve as a primary point of contact for Help Desk requests and own tickets from intake through resolution.
Troubleshoot hardware, software, printing, and connectivity issues for students, faculty, and staff.
Escalate complex issues to systems, networking, or programming teams with clear documentation.
Create and maintain knowledge base articles, how-to guides, and support procedures.
Prepare, image, and configure Windows and macOS devices for deployment.
Assist with device enrollment, configuration profiles, app deployment, and compliance in Microsoft Intune and Jamf Pro.
Maintain accurate inventory and asset records throughout the device lifecycle.
Perform workstation setup, cable management, and hardware verification in classrooms and offices.
Coordinate user accounts, groups, permissions, and MFA in Microsoft Entra ID and Microsoft 365.
Support onboarding and offboarding for employees and students.
Perform basic Wi-Fi and wired network diagnostics and escalate as appropriate.
Support the rollout and everyday use of school-approved software and AI tools.
Maintain and troubleshoot classroom AV systems, including projectors, displays, conferencing systems, and audio.
Support AV setup and operation for school events, assemblies, and meetings.
Respond quickly to classroom technology issues to minimize disruption to instruction.
Travel regularly between campuses to provide on-site support.
Support select early morning, evening, or weekend events and projects as needed.
Help train and guide student and intern technicians.
Participate in school events, retreats, advisory, lunch supervision, professional development days, and community programming as appropriate to the role.
Collaborate across departments and campuses in support of the school’s mission and broader community.
Perform additional duties as assigned.

Benefits

Medical, dental, and vision coverage (Platinum Anthem PPO) with zero to low premium contributions.
10% retirement match through TIAA, with no cap and no vesting schedule.
On-campus meal allowance, including lunch.
Professional and personal growth grants.
Subsidized employee housing, based on availability.
Access to on-campus gym and pool facilities.
Mental wellness resources and workshops.
Employee Affinity Groups.
Paid vacation, starting at two weeks with accrual rates increasing with tenure.
Paid holidays in addition to Thanksgiving, Winter, and Spring Break.
Complimentary tickets to local sporting and entertainment events.
Discount at the school bookstore.