Junior Support Engineer
About The Position
Partner One is a long-term investment group that acquires and grows software companies. The Junior Support Engineer will work at the Riverside Data Centre in California, which hosts infrastructure and equipment supporting companies across Partner One’s portfolio. This hands-on junior technical role offers experience in IT support, hardware, networking, and data centre operations. The engineer will work alongside the existing Data Centre Engineer and wider IT teams, providing day-to-day assistance and on-site support when physical access to equipment is needed. The position is intended for a practical, reliable person who is keen to learn, comfortable working with IT hardware, and able to follow technical instructions. It offers exposure to data centre operations, networking, servers, end-user computing, and IT support, with opportunities to develop practical skills and take on greater technical responsibility.
Requirements
- Basic understanding of computer hardware and networking.
- Confidence working with laptops, desktops, and other IT equipment.
- Basic understanding of network concepts such as IP addresses, switches, network ports, and Ethernet connectivity.
- Interest in learning more about servers, networking, and data centre infrastructure.
- Ability to follow technical instructions and documented processes carefully.
- Good organization, attention to detail, and problem-solving skills.
- Willingness to ask questions and escalate when a task is outside their knowledge or experience.
- Good communication skills and a helpful, service-focused attitude.
- Ability to collaborate with engineers and IT teams who may be based remotely.
Nice To Haves
- Experience in an IT Help Desk, Service Desk, or desktop support environment.
- Experience installing or replacing computer hardware.
- Experience with basic network troubleshooting.
- Experience with server or network rack installation and cabling.
- Experience with laptop imaging, configuration, or device management.
- Experience with IT asset management.
- Experience with Microsoft Windows and Microsoft 365.
- Experience working with a ticketing system such as Jira.
- CompTIA A+, Network+, or similar entry-level IT certifications.
Responsibilities
- Install, rack, and cable servers, switches, and other network equipment.
- Assist with basic installation and decommissioning of data centre hardware.
- Provide Smart Hands support for wider IT teams and portfolio companies.
- Power cycle equipment, check connections, reseat cables, and replace basic components.
- Support the existing Data Centre Engineer when additional resources are needed.
- Troubleshoot basic network connectivity issues, including checking cabling, ports, connections, and device status.
- Escalate more complex infrastructure or networking issues to the appropriate engineer or technical team.
- Assist with laptop and end-user device management.
- Receive returned equipment and ensure assets are correctly recorded and stored.
- Wipe and securely prepare laptops and other devices for reuse or disposal.
- Configure and prepare devices to be shipped to new or existing users.
- Assist with IT asset and inventory management, including tracking equipment entering and leaving the data centre.
- Follow documented processes, maintain accurate records of completed work, and assist with other hands-on IT and data centre tasks as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
