Junior Support Engineer

Partner One Capital • Riverside, CA

5d • Onsite

About The Position

Partner One is a long-term investment group that acquires and grows software companies. The Junior Support Engineer will be based at the Riverside Data Centre in California, which hosts infrastructure and equipment supporting multiple companies across Partner One’s portfolio. This hands-on junior technical role is suited to someone building experience in IT support, hardware, networking, and data centre operations. The engineer will work alongside the existing Data Centre Engineer and wider IT teams, handling day-to-day requests and providing on-site support when physical access to equipment is needed. The role is intended for a practical, reliable person who is keen to learn, comfortable working with IT hardware, and able to follow technical instructions. The position provides exposure to data centre operations, networking, servers, end-user computing, and IT support, with opportunities to develop practical skills and gradually take on greater technical responsibility.

Requirements

• Basic understanding of computer hardware and networking.
• Confidence working with laptops, desktops, and other IT equipment.
• Basic understanding of network concepts such as IP addresses, switches, network ports, and Ethernet connectivity.
• Interest in learning about servers, networking, and data centre infrastructure.
• Ability to follow technical instructions and documented processes carefully.
• Good organization, attention to detail, and problem-solving skills.
• Willingness to ask questions and escalate issues outside the candidate’s knowledge or experience.
• Good communication skills and a helpful, service-focused attitude.
• Ability to work collaboratively with engineers and IT teams who may be based remotely.

Nice To Haves

• Experience working in an IT Help Desk, Service Desk, or desktop support environment.
• Experience installing or replacing computer hardware.
• Experience with basic network troubleshooting.
• Experience with server or network rack installation and cabling.
• Experience with laptop imaging, configuration, or device management.
• Experience with IT asset management.
• Experience with Microsoft Windows and Microsoft 365.
• Experience working with a ticketing system such as Jira.
• CompTIA A+, Network+, or similar entry-level IT certifications.

Responsibilities

• Install, rack, and cable servers, switches, and other network equipment.
• Assist with basic installation and decommissioning of data centre hardware.
• Provide “Smart Hands” support for wider IT teams and portfolio companies.
• Perform tasks such as power cycling equipment, checking connections, reseating cables, and replacing basic components.
• Support the existing Data Centre Engineer when additional resources are needed.
• Troubleshoot basic network connectivity issues, including checking cabling, ports, connections, and device status.
• Escalate more complex infrastructure or networking issues to the appropriate engineer or technical team.
• Assist with laptop and end-user device management.
• Receive returned equipment, record and store assets correctly, wipe and securely prepare laptops and other devices for reuse or disposal, and configure and prepare devices for shipment to users.
• Assist with IT asset and inventory management, including tracking equipment entering and leaving the data centre.
• Follow documented processes, maintain accurate records of completed work, and assist with other hands-on IT and data centre tasks as required.

Benefits

• Opportunity to gain hands-on experience across a broad range of technologies and environments.
• Exposure to data centre operations, networking, servers, end-user computing, and IT support.
• Opportunity to develop practical skills while working alongside more experienced engineers and gradually taking on greater technical responsibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed