Junior Technical Support Engineer

Avenga • Madison, MS

10d

About The Position

Avenga is an international engineering firm with more than 6,000 experts worldwide, helping businesses operate with AI at the core. The Junior Technical Support Engineer strengthens the technical support organization serving customers who use enterprise software, embedded systems, and cloud technologies.

The role provides first-line support for licensing-related requests, manages support cases, generates software licenses and installation keys, and delivers a seamless customer experience across multiple communication channels. The position is part of a global support team that collaborates with technical support engineers, account teams, and operational stakeholders on customer assistance, case routing, license management, online support administration, and timely issue resolution.

Requirements

• 1–2 years of experience in a customer-facing support or service role.
• Strong customer service orientation and excellent problem-solving abilities.
• Excellent verbal, written, and interpersonal communication skills.
• Experience handling customer inquiries via phone, email, chat, or ticketing systems.
• Good knowledge of Windows and Linux operating systems.
• Understanding of networking fundamentals in Windows and Linux environments.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Fast learner with a strong interest in technology and technical support.

Nice To Haves

• Experience with Salesforce.
• Experience with Oracle solutions.
• Knowledge of FlexLM/Flexera licensing technology.
• Experience supporting software licensing or entitlement management processes.
• Familiarity with technical support operations and case management systems.

Responsibilities

• Handle incoming customer requests through phone, email, chat, and other support channels.
• Create, manage, and route service requests to appropriate support teams and engineers.
• Generate software license files and installation keys for customers.
• Provide first-level technical support for licensing-related issues.
• Troubleshoot customer licensing and license server issues.
• Assist customers with online support portals and account administration activities.
• Collaborate with internal teams to resolve customer inquiries efficiently.
• Maintain accurate documentation and report recurring issues to relevant stakeholders.
• Ensure compliance with service-level agreements and support performance objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed