Junior IT Specialist

PayJoy • San Francisco, CA

5d

About The Position

The Junior IT Specialist supports and enhances the organization’s IT infrastructure, cloud services, and end-user experience. The role combines hands-on helpdesk support, network administration, cloud technologies, IT asset management, and security support to help maintain secure, reliable, and efficient systems across the organization. The position also supports video conferencing systems, system and application integrations, and automation engineering. It may involve working outside regular hours for maintenance and projects, as well as periodic travel to other offices to support staff.

Requirements

• Bachelor’s degree in computer science or 4+ years providing support in Linux, Windows, or Mac OS architecture.
• Experience supporting video conference systems such as Google Meet and Logitech Room Systems.
• Experience with SaaS and cloud technologies, including Google Workspace, Slack, 1Password, and SSO.
• Understanding of system and application integration and automation engineering.
• Able to work off hours for maintenance and projects.
• Able to travel periodically to other offices to support staff.

Responsibilities

• Provide Tier 1–2 technical support for hardware, software, and SaaS applications.
• Diagnose and resolve issues involving laptops, desktops, mobile devices, peripherals, operating systems, and productivity tools.
• Document issues, resolutions, and procedures in the ticketing system.
• Support and maintain cloud platforms and SaaS applications, including Google Workspace, Microsoft 365, Slack, and Jira.
• Manage user access, permissions, and identity services, including Google SSO and IAM.
• Assist with cloud-based backups, monitoring, and security best practices.
• Monitor network performance and resolve connectivity issues.
• Assist with network security controls and access management.
• Manage IT assets through procurement, deployment, tracking, maintenance, and decommissioning.
• Maintain accurate asset inventory records and ensure compliance.
• Coordinate device provisioning, replacements, and returns.
• Support onboarding and offboarding processes.
• Assist with endpoint protection, patching, and vulnerability remediation.
• Support audits and compliance requirements as needed.
• Support video conferencing systems, including Google Meet and Logitech Room Systems.
• Work off hours for maintenance and projects as needed and travel periodically to other offices to support staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level