IT Support Specialist / Junior Systems Administrator

HJ Staffing • Houston, TX

1d

About The Position

HJ Staffing is seeking an IT Support Specialist / Junior Systems Administrator to join a growing team. The role is the frontline technical anchor, focused primarily on daily end-user support, workstation maintenance, and foundational systems administration. The ideal candidate has 2–4 years of hands-on technical support experience, preferably in a small or mid-sized business, and is a proactive problem solver comfortable wearing multiple hats and collaborating with administrative and technical teams, particularly in manufacturing or engineering settings.

Requirements

• 2–4 years of hands-on desktop support or help desk experience in a small-to-mid-sized business environment.
• Deep familiarity with Windows 11 installation, performance optimization, and hardware diagnostics.
• Practical experience with Active Directory and Microsoft 365 Admin Center, including user, group, and license management.
• Solid understanding of networking fundamentals, including IP addressing, subnets, Wi-Fi coverage, and local print queues.
• Familiarity with basic cybersecurity practices, endpoint protection such as EDR or antivirus, and standard patch management workflows.
• Proven experience using modern help desk ticketing systems.
• Strong diagnostic skills and ability to identify root causes.
• Clear, patient communication skills and ability to explain technical information to non-technical users.
• Ability to manage competing tickets and self-direct work in a fast-paced environment.
• Comfort collaborating across office, engineering, and factory-floor or production environments.

Nice To Haves

• Hands-on experience with Linux environments.
• Experience with network switch configuration.
• Experience supporting manufacturing, production, or engineering software such as CAD, CAM, or ERP systems.

Responsibilities

• Manage, triage, and resolve daily incoming IT support requests, documenting troubleshooting steps, resolutions, and system changes.
• Deploy, configure, patch, and maintain Windows 11 desktops, laptops, and technical workstations; perform hardware repairs and equipment replacements.
• Set up and troubleshoot network printers, scanners, conferencing technology, and other office peripherals.
• Support user onboarding and offboarding, account setup, access provisioning, and password resets.
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive, as well as core business productivity software.
• Diagnose and resolve Tier-1 network issues involving TCP/IP, switches, Wi-Fi, DNS, and DHCP.
• Provide first-line troubleshooting for internal ERP, engineering software, and operational applications, coordinating with senior technical resources or external vendors as needed.
• Maintain IT inventory, asset tags, and hardware tracking, and communicate with hardware and software vendors to resolve service tickets.

Benefits

• Competitive base salary commensurate with experience.
• Comprehensive health, dental, and vision insurance packages.
• Paid time off and paid holidays.
• Opportunities for technical certifications and systems administration career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed