Junior IT Specialist

PayJoy•San Francisco, CA

6d•$99,000 - $107,000

About The Position

We are seeking an IT Specialist to support and enhance IT infrastructure, cloud services, and end-user experience. The role combines hands-on helpdesk support, network administration, cloud technologies, and IT asset management to help maintain secure, reliable, and efficient systems across the organization.

Requirements

Bachelor's degree in computer science, or 4+ years providing support for Linux, Windows, and Mac OS architecture.
Experience supporting video conference systems, such as Google Meet and Logitech Room Systems.
SaaS/cloud experience, including Google Workspace, Slack, 1Password, and SSO.
Understanding of system and application integration, as well as automation engineering.
Ability to work off hours for maintenance and projects.
Periodic travel to other offices to support staff.

Responsibilities

Provide Tier 1–2 technical support for hardware, software, and SaaS applications.
Diagnose and resolve issues involving laptops, desktops, mobile devices, and peripherals.
Support Windows, macOS, and Linux operating systems and productivity tools.
Document issues, resolutions, and procedures in the ticketing system.
Support and maintain cloud platforms, including Google Cloud and Slack.
Manage user access, permissions, and identity services such as Google SSO and IAM.
Assist with cloud-based backups, monitoring, and security best practices.
Support SaaS applications such as Google Workspace, Microsoft 365, Slack, and Jira.
Monitor network performance and resolve connectivity issues.
Assist with network security controls and access management.
Manage the IT asset lifecycle, including procurement, deployment, tracking, maintenance, and decommissioning.
Maintain accurate asset inventory records and ensure compliance.
Coordinate device provisioning, replacements, and returns.
Support onboarding and offboarding processes.
Follow IT security policies and best practices.
Assist with endpoint protection, patching, and vulnerability remediation, including tools such as SentinelOne and Kandji/Iru MDM.
Support audits and compliance requirements as needed.